What you will actually do

• Own enterprise implementations from handoff to go-live - Drive the plan, timelines, dependencies, customer decisions and launch-readiness criteria.
• Translate requirements into a working solution - Understand how the customer’s benefits program should operate, then configure the workflows, business rules and employee experience accordingly.
• Coordinate data and integrations - Work with customers and technology teams to migrate employee data, connect existing systems and validate that information flows accurately.
• Testing and launch readiness - Run end-to-end testing, coordinate customer acceptance, manage defects and secure approvals before launch.
• Manage stakeholders and resolve problems - Lead customer conversations, coordinate internal teams, communicate risks early and diagnose configuration, data or integration issues.
• Drive go-live and handover - Confirm the solution is ready, document the final setup and transfer complete context to the teams responsible for ongoing servicing.
• Improve how implementations scale - Build reusable templates, playbooks and automation that make future implementations faster and more reliable.

Who will thrive here

• You have 2 to 5 years of experience in SaaS implementation, solutions consulting or technical onboarding, and have managed implementations from discovery through testing and go-live.
• You can translate business requirements into practical system configuration.
• You understand APIs, integrations, data mapping and file-based data exchange. Experience with Postman or similar tools is useful.
• You can lead enterprise customer conversations, manage expectations and push back when required.
• You can manage multiple customer implementations without losing attention to detail.
• You use documentation, templates, automation and AI tools to make implementation work more scalable.
• Experience in HRMS, payroll, employee benefits, insurance or healthcare is helpful, but not required.

The Implementation Specialist delivers enterprise benefits-platform implementations from customer handoff through go-live. The role translates business needs into platform configuration, coordinates data and integrations, manages testing and customer decisions, and improves repeatability through reusable implementation materials and automation.

Role at a glance

Skills mentioned

What you will likely work on

• Plan enterprise implementations, tracking timelines, dependencies, customer decisions, and readiness for launch.
• Convert customer benefits-program requirements into configured workflows, business rules, and employee experiences.
• Coordinate employee-data migration and system integrations, checking that data transfers accurately.
• Run end-to-end tests, organize customer acceptance, resolve defects, and obtain launch approvals.
• Lead customer discussions, coordinate internal teams, and surface risks or configuration, data, and integration problems.
• Confirm launch readiness, document the final setup, and hand over context to ongoing service teams.
• Create reusable templates, playbooks, and automation to make future implementations faster and more reliable.

Good fit signals

• Has 2–5 years in SaaS implementation, solutions consulting, or technical onboarding, including delivery through testing and go-live.
• Can turn business requirements into practical system configuration and understands APIs, integrations, data mapping, and file-based exchange.
• Can guide enterprise customer conversations, manage expectations, and push back when needed.
• Can handle several customer implementations while maintaining attention to detail.
• Experience with HRMS, payroll, employee benefits, insurance, or healthcare is helpful, but not required; Postman or similar tools are useful.