Richpanel is an AI-native customer support platform built primarily for ecommerce brands. It combines an omnichannel helpdesk with autonomous AI agents that can answer questions and execute customer-service actions such as refunds, order cancellations, address changes, subscription updates, returns and shipment tracking across connected commerce systems. Richpanel supports channels including email, chat, SMS, WhatsApp, social media and voice and integrates with platforms such as Shopify, Recharge, AfterShip and ShipHero. The company says its platform is trusted by more than 3,000 brands and is designed to reduce support workload while keeping human agents involved where approval or judgment is required.
Richpanel offers engineers the opportunity to build AI agents, high-scale customer-support infrastructure and ecommerce integrations used by more than 3,000 brands. The company says it is profitable, has multi-million-dollar ARR and operates with a deliberately small team, giving employees substantial product ownership. Current engineering roles involve Vue.js, Node.js, TypeScript, MongoDB and AI-assisted development, with work spanning performance, databases, integrations and autonomous AI workflows. Published benefits include equity grants, health insurance, 21 paid days off and a learning allowance. Candidates should also note that Richpanel describes its culture as demanding and current Bengaluru engineering roles are primarily in-office.
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Founder and CEO of Richpanel. Amit began programming as a teenager and previously spent several years at ecommerce consulting firm Iksula, where he worked across technology and business roles. He founded Richpanel to automate repetitive ecommerce customer-service workflows and now leads its product and AI strategy.
Co-founder of Richpanel with more than 25 years of ecommerce experience. Dorai previously spent over a decade at eBay, including leadership in sales operations and solutions strategy, and had advised Amit before they started Richpanel. He has also held responsibility for customer success and commercial relationships at Richpanel.
Pathipati leads engineering at Richpanel and is closely involved in shipping the company's helpdesk, AI and integration capabilities. His technical background includes JavaScript, React, Angular, Vue, Node.js, graph databases and AWS, and Richpanel's product updates identify him as Head of Engineering.
Richpanel
Richpanel documented an expanded set of AI-agent actions covering Shopify orders, subscriptions, returns, shipping and loyalty workflows. The system can execute actions such as cancellations, order edits, refunds and subscription changes under configurable approval controls.
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Richpanel introduced Richpanel Voice, allowing customer-support teams to make and receive calls directly in the helpdesk while combining call history, recordings, transcription, AI summaries and customer context with existing conversations.
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Richpanel released a public leaderboard based on production AI usage across its customers, covering model token volume, conversation usage and cost per AI-resolved conversation across multiple model providers.
Read articleRichpanelBengaluru, IndiaFull time
RichpanelLocation not specifiedFull time
RichpanelBengaluru, IndiaFull time
RichpanelBengaluru, IndiaFull time
RichpanelBengaluru, IndiaFull time
RichpanelLocation not specifiedFull time
RichpanelBengaluru, IndiaFull time
RichpanelBengaluru, IndiaFull time
RichpanelBengaluru, IndiaFull time
RichpanelBengaluru, IndiaFull time
RichpanelLocation not specifiedFull time
