Role: Be the execution engine for growth—ship website + proof assets, build social proof in CX communities, run events end-to-end, and help the CEO push enterprise / new vertical experiments.
Reports to: CEO (Amit)
Location: Flexible (India base ok), must be able to travel & attend events in the USA
Stage: Team of ~25, profitable, multiple millions in ARR and growing ~150% YoY
Why now: Marketing is currently founder-led with high dependency on a few channels; we need to diversify channels and build repeatable GTM programs.
About the Role
You are a full-stack growth operator. You will own a set of “always-on” growth workflows:
keep the website sharp and conversion-oriented (Webflow),
turn wins into proof (case studies + landing pages),
build credibility in the right CX communities (customer planting + social proof loops),
run high-ROI events (pre/during/post),
support enterprise GTM experiments with the CEO (multi-threading, biz case collateral, vertical narratives).
This is not a “strategist” role. It’s a shipper role.
Proof engine running: 2+ proof assets/month (case study or equivalent).
Community motion working: weekly customer proof moments (comments/posts/threads) without spam vibes.
1–2 events executed with disciplined pre-booking + post-event conversion.
Enterprise experiment: at least 1 vertical narrative + landing page + collateral pack shipped.
Requirements
You’d Be a Great Fit If You:
Have 3–6 years in B2B SaaS marketing (ideally early-stage) as a generalist/operator.
Are hands-on with Webflow (or equivalent) and can ship without waiting on designers.
Can interview customers and write crisp, metric-backed stories.
Have run events with real ROI thinking (not just “brand presence”).
Are comfortable working directly with a founder and moving fast with incomplete information.
Bonus: experience marketing to ecommerce operators, CX leaders, or enterprise buyers.
Competencies We Screen For
Shipping velocity: you produce visible work weekly.
Taste + clarity: you can write/structure pages that feel crisp and credible.
Distribution instincts: you know how to get proof in front of the right people.
ROI discipline: you can justify events and programs with numbers.
AI leverage: you can use AI + automation to do the work of 2–3 people.
Founder-level ownership: you don’t need reminders.
Benefits
Why Join Us
Real scale: Multiple Millions in ARR, profitable, growing fast.
High impact: you’ll directly reduce channel dependency and build new growth motions.
Autonomy + budget: CEO-led GTM with meaningful spend already in motion.
Small elite team: high standards, high ownership, high comp upside.
Interview Process (example)
Screen (30 min): past wins + what you shipped recently
Take home assignment (1 day): we’ll give you an assignment and evaluate your ability to understand our ICP and your taste.
Deep dive (CEO): taste, velocity, prioritization, AI workflows
Reference checks
We strive to finish the whole interview process in 2 weeks or under.
Ovii Interpretation
The Growth Marketer builds and runs practical growth programs across Richpanel’s website, customer proof, communities, events, and enterprise experiments. The role is hands-on, uses Webflow and AI-enabled workflows, and partners closely with the CEO to create repeatable marketing channels.
Role at a glance
B2B SaaS growth marketingHands-on executionWebsite conversionCustomer proof and case studiesCommunity growthEvent marketingEnterprise GTM experiments
Build and refine Webflow pages, conversion paths, and reusable content templates.
Interview customers and create case studies, testimonials, and other proof assets for distribution.
Develop credible customer participation and social proof across CX and ecommerce communities.
Select and execute events, including sponsorship and speaking discussions, meeting plans, lead capture, follow-up, and ROI tracking.
Help the CEO research enterprise stakeholders and develop vertical narratives, outreach materials, and business-case collateral.
Use AI tools and lightweight automations to accelerate content production, enrichment, and repurposing.
Good fit signals
Has 3–6 years of B2B SaaS marketing experience, ideally as an early-stage generalist or operator.
Can work hands-on in Webflow or an equivalent platform and publish without waiting on design support.
Can interview customers and write clear stories grounded in measurable outcomes.
Brings practical event ROI judgment and can track pipeline or revenue impact.
Is comfortable working directly with a founder amid ambiguity; ecommerce, CX, or enterprise-buyer marketing is a bonus.
Meet Richpanel
Richpanel is an AI-native customer support platform built primarily for ecommerce brands. It combines an omnichannel helpdesk with autonomous AI agents that can answer questions and execute customer-service actions such as refunds, order cancellations, address changes, subscription updates, returns and shipment tracking across connected commerce systems. Richpanel supports channels including email, chat, SMS, WhatsApp, social media and voice and integrates with platforms such as Shopify, Recharge, AfterShip and ShipHero. The company says its platform is trusted by more than 3,000 brands and is designed to reduce support workload while keeping human agents involved where approval or judgment is required.
Founded
2020
Company size
11-50 employees
Company stage
Not known
Headquarters
San Jose, USA
Why work here
Richpanel offers engineers the opportunity to build AI agents, high-scale customer-support infrastructure and ecommerce integrations used by more than 3,000 brands. The company says it is profitable, has multi-million-dollar ARR and operates with a deliberately small team, giving employees substantial product ownership. Current engineering roles involve Vue.js, Node.js, TypeScript, MongoDB and AI-assisted development, with work spanning performance, databases, integrations and autonomous AI workflows. Published benefits include equity grants, health insurance, 21 paid days off and a learning allowance. Candidates should also note that Richpanel describes its culture as demanding and current Bengaluru engineering roles are primarily in-office.
Industry
AI customer support, ecommerce helpdesk and customer experience software
Founder and CEO of Richpanel. Amit began programming as a teenager and previously spent several years at ecommerce consulting firm Iksula, where he worked across technology and business roles. He founded Richpanel to automate repetitive ecommerce customer-service workflows and now leads its product and AI strategy.
Co-founder of Richpanel with more than 25 years of ecommerce experience. Dorai previously spent over a decade at eBay, including leadership in sales operations and solutions strategy, and had advised Amit before they started Richpanel. He has also held responsibility for customer success and commercial relationships at Richpanel.
MPManoj Kumar PathipatiHead of EngineeringView bioHide bio
Pathipati leads engineering at Richpanel and is closely involved in shipping the company's helpdesk, AI and integration capabilities. His technical background includes JavaScript, React, Angular, Vue, Node.js, graph databases and AWS, and Richpanel's product updates identify him as Head of Engineering.
Richpanel details expanded autonomous AI actions for ecommerce support
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Richpanel documented an expanded set of AI-agent actions covering Shopify orders, subscriptions, returns, shipping and loyalty workflows. The system can execute actions such as cancellations, order edits, refunds and subscription changes under configurable approval controls.
Richpanel launches native voice calling inside its helpdesk
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Richpanel introduced Richpanel Voice, allowing customer-support teams to make and receive calls directly in the helpdesk while combining call history, recordings, transcription, AI summaries and customer context with existing conversations.
Richpanel publishes production AI model usage leaderboard
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Richpanel released a public leaderboard based on production AI usage across its customers, covering model token volume, conversation usage and cost per AI-resolved conversation across multiple model providers.