This Cancellation & Refund Policy explains how Ovii handles payments for paid digital products and services offered through our platform, including recruiter subscriptions, candidate subscriptions, credit packs, and similar paid features.
1. Scope
This policy applies to payments made for Ovii's digital services, including:
- Recruiter or employer subscription plans
- Candidate subscription plans and premium offerings
- Credit packs, top-ups, or usage-based add-ons
- Other paid software features or digital access sold by Ovii
2. Digital Service Nature
Ovii provides software and digital access only. We do not ship physical goods and we do not support physical product returns. For this reason:
- Shipping policy: Not applicable to Ovii's SaaS products
- Return policy: Not applicable to Ovii's SaaS products
3. Payment Model
Unless expressly stated otherwise at checkout or in a written commercial agreement, Ovii's paid plans are prepaid digital services. Access is typically provisioned after successful payment confirmation.
Some products may be fixed-term plans, while others may be usage-based or credit-based. The applicable price, duration, and feature limits are shown at checkout or in your written order form.
4. When Refunds May Be Granted
Ovii may approve a refund, in full or in part, in circumstances such as the following:
4.1 Duplicate or Accidental Duplicate Charge
If you were charged more than once for the same order or transaction due to a technical or payment processing issue, we may refund the duplicate amount after verification.
4.2 Payment Captured but Service Not Provisioned
If your payment is successful but the corresponding subscription, credits, or digital access are not activated within a reasonable time, and we are unable to resolve the issue, we may issue a refund.
4.3 Billing Error Attributable to Ovii
If we identify a clear billing error, pricing mismatch, or technical fault caused by Ovii, we may issue a refund or account correction at our discretion.
4.4 Material Technical Defect
If a paid service is materially unavailable or unusable due to a verified platform issue attributable to Ovii, and the issue cannot be resolved within a reasonable support window, we may offer a refund, service credit, or alternate remedy.
5. Non-Refundable Situations
Except where required by applicable law or expressly agreed by Ovii in writing, the following are generally non-refundable:
- Change-of-mind purchases after digital access has been provisioned
- Unused subscription time on an active or completed plan term
- Partially used or fully used credit packs, top-ups, or quotas
- Purchases where the service was available but not used by the customer
- Downgrades or plan changes after access has been activated, unless we explicitly approve otherwise
6. Cancellation
Canceling a paid Ovii service does not automatically entitle you to a refund for the current billing period or purchased credits.
Unless your plan or checkout terms explicitly state recurring billing, Ovii's services should be treated as prepaid fixed-term digital purchases. If a recurring billing model is introduced for a specific product in the future, cancellation will ordinarily stop future renewals but will not create a refund right for the already active period unless required by law.
7. Refund Method and Timeline
Approved refunds are generally processed back to the original payment source used at the time of purchase. Actual credit timelines may vary by payment method, acquiring bank, or payment gateway partner.
Once approved, refunds are typically initiated within 5 to 10 business days, though the final settlement timeline depends on your bank, card issuer, UPI app, or payment provider.
8. How to Request a Refund
To request a refund or report a billing issue, please contact us at harsha@ovii.ai with:
- Your registered email address
- Transaction ID or payment reference number
- Order date and amount paid
- A clear description of the issue
We recommend reporting billing issues as soon as possible and preferably within 7 calendar days of the transaction or incident.
9. Chargebacks and Payment Disputes
Before initiating a chargeback with your bank or payment provider, please contact Ovii support so we can review the matter and attempt to resolve it promptly. Fraudulent or abusive chargeback activity may result in suspension or restriction of access to paid services, subject to applicable law.
10. Related Policies
This policy should be read together with our Terms of Service and Privacy Policy.
11. Policy Updates
We may update this policy from time to time to reflect changes in our products, billing processes, or legal requirements. Updated versions will be posted on this page with a revised effective date.