SOP & Experience Auditor

• Conduct structured store visits using a dedicated SOP audit checklist
• Perform detailed SOP and experience audits across all retail stores
• Assign quantitative scores based on SOP adherence and execution standards
• Discuss audit observations and action points with the Store Manager during the visit
• Record all maintenance-related concerns in the Store Maintenance Tool during the visit
• Track and follow up on closure of maintenance issues with the respective stakeholders until resolution
• Share a comprehensive audit report via email with all relevant stakeholders, covering:
• SOP compliance gaps
• Maintenance and infrastructure issues
• Experience-related observations
• Agreed corrective actions with defined timelines

• Open to Senior Fashion Consultants (SFC), Inventory Managers (IM), and Floor Managers (FM) 
• Minimum Graduation is mandatory
• Minimum 6 months of tenure in the system as of the application date

The SOP & Experience Auditor reviews retail stores for adherence to operating procedures and standards of customer experience. The role involves scoring store execution, discussing findings with store managers, documenting maintenance concerns, and tracking corrective actions through to closure.

Role at a glance

Skills mentioned

What you will likely work on

• Visit retail stores and complete structured audits using an SOP checklist.
• Assess SOP adherence and store experience, then assign quantitative scores.
• Review audit observations and action points with each Store Manager.
• Log maintenance and infrastructure issues in the Store Maintenance Tool.
• Coordinate with relevant stakeholders to follow maintenance issues through resolution.
• Email stakeholders reports covering compliance gaps, experience observations, maintenance concerns, and timed corrective actions.

Good fit signals

• You are currently a Senior Fashion Consultant, Inventory Manager, or Floor Manager.
• You have completed at least six months of tenure in the system by the application date.
• You meet the mandatory minimum graduation requirement.
• You are comfortable visiting stores, discussing findings with managers, and following up with stakeholders.