B2B Operations Executive

Job Summary:

• Coordinate and process B2B orders in WMS/ERP platforms.
• Create and manage picklists, assign to pickers, and monitor order flow from picking to dispatch.
• Communicate and follow up with brands, partners, and transport teams for smooth order movement.
• Oversee packing, QC, and documentation (Invoice, E-way bill, STN, etc.).
• Track shipments, update dispatch details, and maintain accuracy in tracking sheets.
• Ensure compliance with SLAs and dispatch protocols.
• Troubleshoot delays or issues and escalate as needed.
• Maintain reports on order status and pending shipments.
• Coordinate with finance or accounts team for billing-related documents if required.

• Strong understanding of B2B logistics and warehouse processes
• Knowledge of WMS/ERP systems (e.g., Logic-ERP, Uniware, etc.)
• Good Excel/Google Sheets skills
• Communication and coordination skills
• Attention to detail and time management
• Team Player
• Problem-solving and ability to work under pressure

• Graduate in any discipline (Supply Chain or Logistics preferred)
• 4–5 years of experience in warehouse or B2B operations
• Familiarity with retail dispatch workflows is a plus

This B2B Operations Executive role manages bulk retail orders from processing through dispatch, coordinating warehouse activity and external partners to meet service targets. It combines shipment tracking, dispatch documentation, issue resolution, and order-status reporting.

Role at a glance

Skills mentioned

What you will likely work on

• Process B2B orders in warehouse or ERP systems and manage their progress through dispatch.
• Prepare picklists, allocate picking work, and monitor order flow.
• Coordinate with brands, partners, transport teams, and internal colleagues to keep orders moving.
• Check packing and quality control, and prepare invoices, e-way bills, STNs, and related dispatch documents.
• Track shipments, record dispatch updates, and keep tracking sheets accurate.
• Monitor service-level targets and dispatch procedures, resolving or escalating delays and other issues.
• Report order status and pending shipments, and coordinate billing documentation with finance or accounts when needed.

Good fit signals

• Has 4–5 years of experience in warehouse or B2B operations.
• Understands B2B logistics and warehouse processes, including bulk orders for retail clients.
• Can coordinate with internal teams, brands, partners, and transport teams to support timely dispatch.
• Is comfortable using WMS or ERP systems and Excel or Google Sheets.
• A supply chain or logistics background and familiarity with retail dispatch workflows are helpful, not stated as mandatory.