Product Manager - Retail Loss Prevention

Location: Remote

About the Role

We're seeking a customer-obsessed Product Manager to drive a new go to market opportunity in retail. You'll transform customer requirements and insights into actionable plans with our LP, Growth and Product teams.

Key Responsibilities

• Deliver and coordinate the operations capacity to convert pilots, expand customers, and drive revenue from zero to one. Manage AI, software development and human in the loop to provide our product and service to customer delight.

• Customer Obsession: Conduct customer research, client calls, and interviews to uncover operational pain points, transform insights into product requirements, and launch new pilot programs with retail partners to validate solutions in real-world environments

• Pilot Execution: Coordinating teams to accomplish installations, data integrations, and pilot operations.

• Stakeholder Management: Master stakeholder relationships across retail operations, loss prevention, store management, and corporate leadership while aligning business and technology teams

• Partnering with technology teams: You’ll write speclets, PRDs, personas and collaborate with Product Owners and their teams who deliver new features in 2-week sprints

• Product Strategy: Define product vision and roadmap, create and refine customer personas, identify market opportunities

• Team Leadership: Lead and create momentum with our Sales, Operations, Success, Support, Product teams to ensure smooth rollouts and operations

• P&L accountability: Create and maintain profit and loss reports for our services and lead the team to deliver features to market with a path to increasingly strong margins.

Required Qualifications

• 3+ years Product Management or Product Development experience (1+ years B2B/enterprise)

• Entrepreneurial with a hustler mindset

• Proven track record launching and scaling successful products

• Experience leading Product Designers and partnering with engineering

• Strong agile/scrum and sprint-based delivery experience

• Excellent stakeholder management across organizational levels

• Exceptional communication skills with ability to influence without authority

• Technical acumen to discuss concepts with engineering teams

• Demonstrated customer obsession and analytical skills

• Project management experience

Nice to Have

• 3+ years experience designing and refining workflows for human backoffice teams

• Retail industry experience, particularly operations or store management in grocery or classic retail

• Background with Loss Prevention teams and retail security

• Knowledge of retail systems (POS, inventory management)

• Experience with video analytics or AI-powered retail solutions

• Proficient using AI tools for visualizing ideas, prototyping and refining product specifications

• Experience with Computer Vision based solutions

• Operations management experience

What We're Looking For

• Genuinely curious about retail operations and stopping shrink

• Thrives in ambiguity and creates structure from chaos

• Context-switches between strategy and detailed execution

• A force of nature that bring clarity and contagious energy and enthusiasm

• The face of the product that customers will intuitively trust

• Views obstacles as problem-solving opportunities

This Product Manager role develops a retail loss-prevention opportunity from customer research and pilot validation through product rollout and commercial growth. You’ll connect retail customers with product, engineering, and operational teams, while helping shape the roadmap and service economics.

Role at a glance

Skills mentioned

What you will likely work on

• Research retail customer needs and turn findings into product requirements and pilot proposals.
• Coordinate pilot installations, data integrations, and ongoing operations with retail partners.
• Bring product, engineering, sales, operations, success, and support teams together for rollouts.
• Write product specifications, PRDs, and personas, and coordinate feature delivery in sprint cycles.
• Set product direction, refine customer personas, and identify market opportunities.
• Plan operational capacity to convert pilots into expanded customer deployments and revenue.
• Track service P&L and work with teams toward stronger margins.

Good fit signals

• Has at least 3 years in product management or product development, including at least 1 year in B2B or enterprise work.
• Has launched and scaled products and has experience leading product designers while partnering with engineering.
• Brings strong Agile, Scrum, sprint-delivery, and project-management experience.
• Communicates clearly, manages stakeholders across organizational levels, and can influence without formal authority.
• Retail, loss prevention, human back-office workflow, AI, or computer-vision experience can be helpful, but is listed as nice to have.