About Panoptyc

At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security.

About the Role

We're seeking detail-oriented Associate Theft Investigators to analyze video footage from self-service stores and identify potential theft incidents. This role combines analytical skills with attention to detail to support our mission of reducing retail losses.

Responsibilities

• Conduct thorough analysis of surveillance footage to identify and document theft incidents

• Classify and interpret events in video feeds according to established guidelines

• Process theft reports and maintain accurate documentation

• Collaborate with team members through internal communication channels

• Provide customer support and manage operational tasks as needed

• Update and maintain theft tracking systems

Requirements

• Strong attention to detail and analytical skills

• Ability to maintain focus while reviewing video content

• Excellent written communication skills

Device and Internet Requirements

• Windows:

  • OS: Windows 10 or 11

  • Processor: Intel i5, i7, or higher / AMD Ryzen 5, 7, or higher

  • RAM: 16gb or higher

  • Storage/Memory: 256gb or higher

• Apple Mac

  • OS: Ventura (version 13 or higher) / Sonoma (version 14 or higher) / Sequoia (version 15 or higher) / Tahoe (version 26 or higher)

  • Processor: Intel i5 or i7 / Apple M1 chip or higher

  • RAM: 16gb or higher

  • Storage: 256gb or higher

• Internet Connection

  • 50mbps or higher

Compensation

• Performance-based pay: averages $60/week once ramped up (starting around $32/week), with top performers earning up to $80/week.

Must be able to

• Attend the 2-day self-paced training program

• Successfully complete the 2-week nesting period

• Commit to working a minimum of 20 hours/week

Why Join Us?

• Flexible working hours

• Full remote setup (WFH)

Associate Theft Investigators review self-service store footage to identify and document suspected theft, using established event-classification guidelines. The role also includes report processing, record upkeep, team communication, and operational customer support.

Role at a glance

Skills mentioned

What you will likely work on

• Review surveillance video and document suspected theft incidents.
• Classify and interpret video events using established guidelines.
• Process theft reports and keep documentation accurate.
• Update and maintain theft-tracking systems.
• Coordinate with teammates through internal communication channels.
• Provide customer support and assist with operational tasks.

Good fit signals

• You bring strong attention to detail and analytical ability.
• You can stay focused while reviewing video content.
• You communicate clearly in writing.
• You can attend a self-paced two-day training and complete a two-week nesting period.
• You can commit to at least 20 hours of work each week.