Executive Control Tower

Key Responsibilities

• Customer Coordination: Make 150–200 outbound calls daily to confirm customer availability and schedule supply chain activities.
• Scheduling: Create, manage, and update schedules for daily supply chain operations.
• Warehouse Coordination: Coordinate with warehouse and internal teams to ensure timely execution of scheduled activities.
• Tracking and Reporting: Monitor daily supply chain metrics, delays, and exceptions, and share timely updates.
• Issue Resolution: Identify scheduling conflicts and operational delays, and coordinate with relevant teams to resolve them.
• Data Management: Maintain accurate records of schedules, changes, customer confirmations, and operational performance.
• Operational Excellence: Ensure schedules are updated accurately, follow-ups are completed on time, and day-to-day operations run smoothly.

Skills and Qualifications

• Basic knowledge of Microsoft Excel, including VLOOKUP, Pivot Tables, and basic formulas.
• Familiarity with Google Sheets and Microsoft Office.
• Strong verbal and written communication skills in English and Hindi.
• Good organisational skills and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Comfortable making a high volume of outbound calls and coordinating with multiple stakeholders.

This Executive Control Tower role coordinates daily supply-chain schedules between customers, warehouses, and internal teams. The work combines frequent outbound calls, schedule maintenance, operational tracking, and follow-up on delays and exceptions.

Role at a glance

Skills mentioned

What you will likely work on

• Call customers to confirm availability and arrange supply-chain activities, with 150–200 outbound calls per day.
• Create and update schedules for daily supply-chain operations.
• Coordinate with warehouse and internal teams to carry out planned activities on time.
• Track daily operational metrics, delays, and exceptions, and share updates.
• Identify scheduling conflicts and delays, then coordinate their resolution with relevant teams.
• Maintain accurate schedules, change records, customer confirmations, and performance data.
• Complete follow-ups on time and help keep day-to-day operations running smoothly.

Good fit signals

• You are comfortable making a high volume of outbound calls and coordinating with multiple stakeholders.
• You communicate clearly in both English and Hindi.
• You can organise and track several tasks while maintaining accurate records and attention to detail.
• You have basic Microsoft Excel knowledge, including VLOOKUP, Pivot Tables, and formulas.
• A bachelor's degree in any discipline is preferred, not stated as a requirement.