Executive: B2C Returns

Job Summary:

Key Responsibilities:

• Receive and inward B2C return shipments into the WMS platform.
• Verify returned items against return documents and perform quality checks.
• Categorize returns (sellable, non-sellable, damaged, etc.) based on condition and guidelines.
• Update return status in trackers and systems with accurate remarks and evidence (images, notes, etc.).
• Coordinate with QC, SPF claims, and inventory teams for necessary follow-ups.
• Communicate with courier partners, customer service, or brand teams for clarification or escalation.
• Ensure timely closure of return workflows and minimize pending return backlogs.
• Maintain daily, weekly, and monthly reports on B2C return metrics and exceptions.
• Support audits, reconciliations, and claim processes as needed.

Key Skills:

• Good understanding of e-commerce reverse logistics and B2C return workflows
• Proficiency in WMS/ERP systems (e.g., Uniware, Logic, etc.)
• Strong Excel/Google Sheets and data entry skills
• Detail-oriented approach with excellent accuracy in documentation
• Strong communication and coordination skills
• Ability to multitask and work under pressure in a fast-paced environment

Qualifications:

• Graduate in any discipline (Logistics or Supply Chain preferred)
• 1–3 years of experience in warehouse or B2C return operations
• Experience in e-commerce fulfillment or reverse logistics is a plus

This B2C Returns Executive role handles returned e-commerce orders from warehouse receipt through inspection, classification, and reconciliation. The work combines accurate system updates and reporting with coordination across inventory, quality, courier, and customer-facing teams.

Role at a glance

Skills mentioned

What you will likely work on

• Receive return shipments and record them in the warehouse management system.
• Check returned items against documentation and inspect their condition.
• Classify items as sellable, damaged, or otherwise non-sellable based on guidelines.
• Keep return statuses, remarks, and supporting evidence current in systems and trackers.
• Coordinate with quality, inventory, claims, courier, customer service, and brand teams to resolve exceptions.
• Track pending cases and help close return workflows on time.
• Prepare periodic reports on return metrics and exceptions, and support audits and reconciliations.

Good fit signals

• You have 1–3 years of experience in warehouse or B2C returns operations.
• You understand e-commerce reverse logistics and return workflows; fulfillment or reverse-logistics experience is a plus.
• You can work accurately with warehouse systems, spreadsheets, records, and supporting evidence.
• You communicate and coordinate effectively across operational and external teams.
• A logistics or supply-chain education focus is preferred, not required.