GreyLabs AI is a Mumbai-based enterprise artificial intelligence company founded in 2023. It develops Voice AI Agents, Speech Analytics, and Email Analytics software for banks, insurance companies, NBFCs, fintech businesses, and other financial institutions. Its multilingual voice agents automate customer interactions involving sales, collections, renewals, verification, and customer support. Its analytics platform processes conversations to identify customer intent, monitor regulatory compliance, evaluate agent performance, and generate operational insights. The company combines speech recognition, natural language processing, and generative AI with enterprise integrations. GreyLabs reports working with more than 100 financial institutions, including RBL Bank, IDFC FIRST Bank, SBI Life, and Piramal Finance. Its products address manual call auditing, repetitive customer interactions, operational costs, and limited visibility into customer conversations.
GreyLabs AI offers opportunities to work on multilingual Voice AI, speech recognition, conversational intelligence, and enterprise AI systems for regulated financial institutions. The company reports serving more than 100 financial institutions and raised INR 85 crore in Series A funding led by Elevation Capital, with Z47 participating. Its founders previously built Cogno AI, which was acquired by Exotel. Engineering roles involve Python, Go, Django, React, cloud infrastructure, and distributed systems. Product and research teams work on speech technologies, AI agent evaluation, and customer interaction automation. The company reported 21 new enterprise customers in Q1 FY2027 and has publicly advertised roles across engineering, AI research, product, sales, and customer delivery. Glassdoor reported a 4.6 out of 5 employee rating from 25 reviews, although individual experiences vary. Many current positions require on-site work.
Co-founder and CEO of GreyLabs AI. He graduated from IIT Bombay in 2017 with a B.Tech in Computer Science. He previously co-founded Cogno AI, a conversational AI company acquired by Exotel in 2021. He worked at Exotel following the acquisition before establishing GreyLabs AI in 2023. His experience includes enterprise software, conversational AI, financial services technology, fundraising, and business development. He leads the company's strategy and growth.
Co-founder and Chief Product Officer of GreyLabs AI. An IIT Kanpur graduate, she previously co-founded Cogno AI and served as its CTO before and after its acquisition by Exotel. She also worked at Citi. Her expertise includes enterprise software development, artificial intelligence, product engineering, and conversational systems. At GreyLabs, she leads product strategy, AI product development, and user experience.
Co-founder and Chief Technology Officer of GreyLabs AI. An Ahmedabad University alumnus with previous experience at Cogno AI, he specializes in software engineering, technology architecture, information security, and scalable AI platforms. He joined the founding team in 2024 and leads engineering, infrastructure, platform reliability, and technical development.
Co-founder and Chief Operating Officer of GreyLabs AI. A graduate of KJ Somaiya College of Engineering, he previously served as Director of Operations and Head of Delivery and Support at Cogno AI. He has experience in enterprise project delivery, operational management, customer implementation, and business execution. He joined the founding team in 2024 and oversees operations and enterprise delivery.
Co-founder and Chief Customer Officer of GreyLabs AI. Previously associated with the Cogno AI founding team, he has experience in enterprise customer relationships, implementation, and customer success. He joined GreyLabs as a founding member in 2024. His responsibilities include enterprise delivery, customer engagement, deployment coordination, and ensuring that AI solutions address the operational requirements of financial institutions.
Co-founder and Chief Growth Officer of GreyLabs AI. Previously served as Director of Sales and Head of Sales at Cogno AI, where he worked on enterprise software sales and financial services customer relationships. He joined GreyLabs as a founding member in 2024. He leads growth strategy, enterprise sales, marketing, partnerships, and go-to-market execution.
Engineering leader at GreyLabs AI with more than 13 years of experience building data platforms, AI systems, and enterprise software. A BITS alumnus, he previously worked at Freshworks, contributing to large-scale analytics and AI infrastructure. He joined GreyLabs in 2026 as Vice President of Engineering. His responsibilities include engineering leadership, platform scalability, architecture, reliability, and developing high-performing engineering teams.
People and culture leader at GreyLabs AI with approximately 15 years of human resources experience. She previously held HR leadership positions at Augnito and Visualr. She joined GreyLabs in 2025 and became Senior Director in 2026. Her responsibilities include talent acquisition, organizational development, employee engagement, HR operations, and supporting the company's growing workforce.
Enterprise sales leader at GreyLabs AI with approximately 10 years of professional experience. His previous employers include Gupshup and LeadSquared. He joined GreyLabs in 2025 and works on enterprise business development, financial services customer relationships, sales strategy, and adoption of Voice AI and Speech Analytics solutions.
Enterprise AI business leader at GreyLabs AI. She has experience in business development, enterprise sales, and technology solutions, including previous roles at Procol and Droom. An Arya College of Engineering and IT alumna, she joined GreyLabs in 2025. Her work focuses on enterprise customer acquisition, business relationships, and adoption of AI solutions by financial institutions.
Elets BFSI
GreyLabs AI announced a partnership with Federal Bank to deploy Voice AI across customer interactions. The implementation covers collections, including EMI reminders and post-due calls, card activation, and EMI conversion. The partnership aims to improve the consistency and efficiency of customer communication while supporting automated banking workflows.
Read articleGreyLabs AI
GreyLabs AI reported a 56% increase in live annual recurring revenue during June 2026 and 2.2 times month-on-month growth in Voice AI minutes. The company added 21 enterprise customers and completed more than 30 deployments during the quarter. It also reported that its Voice AI product was contributing revenue comparable to its established Voice Analytics business.
Read articleZ47
GreyLabs AI raised INR 85 crore in a Series A round led by Elevation Capital, with participation from existing investor Z47 and angel investors. The company also announced its Voice AI Agent Platform for financial institutions, supporting multilingual automated conversations across sales, customer service, collections, renewals, and verification. The funding was intended to support product development, expansion, and enterprise adoption.
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