Gigmo Solutions is an India-based technical support and managed services company founded in 2018. It combines a distributed gig workforce with artificial intelligence to help technology companies deliver scalable customer and technical support. Its Gigmos platform is designed to recruit, assess, validate and deploy skilled gig workers on demand, while AI and conversational automation support service delivery. The company provides L1/L2 technical support, software and cloud support, staffing and managed services to technology businesses and operates with a largely distributed workforce across multiple countries. Gigmos also works as a Microsoft delivery partner and supports enterprise technologies including Microsoft 365, Azure and Power Platform.
Gigmos offers candidates exposure to technical support, managed services, cloud platforms and applied AI in a distributed international operating model. Current hiring shows hands-on work across Microsoft 365, Azure, Power Apps, Power Automate, Dataverse and Python-based data engineering. Gigmos states that its workforce operates across multiple countries and languages, and current job descriptions identify it as a Microsoft delivery partner with more than six years of collaboration. The company also hires for both permanent and flexible gig-based technical roles, creating different ways to work on real enterprise support cases. Candidates should note that conditions differ significantly between salaried roles and pay-per-ticket gig engagements.
Programming language
Backend framework
Backend framework
Database technology
Database
Database
Automation and web scraping
Web scraping
Cloud platform
Enterprise cloud platform
Low-code application platform
Workflow automation
Data platform
Business intelligence
Collaboration platform
Version control
Operating system
CEO and co-founder of Gigmo Solutions. Narang has more than 25 years of experience across customer support, IT, consulting, sales and distribution, including roles at HCL Technologies, Goldman Sachs, BlackBerry and EDS Consulting. He launched Gigmos in 2018 after identifying opportunities to combine flexible gig work, technology and AI in technical customer support.
Gigmos identifies Mukund Krishna as a co-founder. Krishna is a technology entrepreneur with experience in digital transformation and global IT delivery and previously founded Suyati Technologies. He holds an MS from the State University of New York at Buffalo and an MBA from Indiana University's Kelley School of Business.
Human Capital Head at Gigmo Solutions, responsible for areas including talent acquisition, employee engagement and HR processes. CEO Puneet Narang has publicly described her as a long-standing HR leader at Gigmos with strengths in identifying talent, building employee relationships and combining strategic HR work with hands-on execution.
Gigmos said it has grown into a global workforce spanning more than 10 countries and continues to combine permanent employees and its gig community to deliver technical support. The company said AI will remain an important part of how it develops its support operations.
Read articleGigmos CEO Puneet Narang reported that the company attended Microsoft's Delivery Partner Summit in Seattle, describing Gigmos as part of Microsoft's partner ecosystem and highlighting continued collaboration around technical support delivery.
Read articleGigmosLocation not specified
GigmosGurugram, India
