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Meet Kapture

Kapture CX builds software that helps enterprises manage customer conversations and resolve service requests across phone, chat, email and social channels. Its AgentOS platform lets teams build AI agents, connect them to business systems and specify when a person must approve a decision or take over a case. Retailers use it to handle returns and refunds, travel companies can manage booking changes, and financial institutions can automate collections and claims workflows. Customers include Croma, which uses Kapture to connect service across more than 550 stores and its digital channels, and Tata 1mg.View more

Kapture CX builds software that helps enterprises manage customer conversations and resolve service requests across phone, chat, email and social channels. Its AgentOS platform lets teams build AI agents, connect them to business systems and specify when a person must approve a decision or take over a case. Retailers use it to handle returns and refunds, travel companies can manage booking changes, and financial institutions can automate collections and claims workflows. Customers include Croma, which uses Kapture to connect service across more than 550 stores and its digital channels, and Tata 1mg.

Founded
2014
Company size
350+ employees
Company stage
Not known
Headquarters
Bengaluru, India

Why work here

Kapture’s product and engineering teams work on practical AI problems, such as carrying a customer’s history from chat to phone, detecting a poor response and handing a case to a person who can resolve it. In June 2026, Kapture reported that it was profitable and served more than 1,000 enterprises across 18 countries. Its careers page lists stock options from day one, family health coverage and reimbursement for learning expenses. Roles are office-based.Read more

Kapture’s product and engineering teams work on practical AI problems, such as carrying a customer’s history from chat to phone, detecting a poor response and handing a case to a person who can resolve it. In June 2026, Kapture reported that it was profitable and served more than 1,000 enterprises across 18 countries. Its careers page lists stock options from day one, family health coverage and reimbursement for learning expenses. Roles are office-based.

Industry
Enterprise SaaS / Customer Experience and Support Automation
Open jobs
27 open jobs

Tech stack

Java

Programming language

Spring Boot

Backend framework

MySQL

Relational database

Apache Kafka

Event streaming

Kubernetes

Container orchestration

Google Cloud

Cloud infrastructure

Key people

8 people
Sheshgiri KamathCo-Founder and Chief Executive OfficerView bio

Kamath co-founded Adjetter in 2011 and led its shift to customer service software as Kapture CRM in 2014. Now CEO, he previously worked at Via.com across India and Southeast Asia. He trained as a commercial pilot.

LinkedIn
Vikas GargCo-Founder and Chief Product OfficerView bio

Garg co-founded Adjetter and led technology and operations as it became Kapture CRM. He served as CTO before becoming Chief Product Officer. He holds a degree in computer science and engineering from IIT Guwahati.

LinkedIn
Pearl TewariCo-founderView bio

Tewari co-founded Adjetter with Kamath and Garg. As a founding vice president, she led marketing and international sales when the business became Kapture CRM. She holds an MBA from the University of Wales.

LinkedIn
Himanshu GargChief Technology OfficerView bio

Garg leads engineering and technology at Kapture. He joined as Senior Vice President of Engineering after serving as CTO of Via.com and founding Bizrise Technologies, where he also led engineering.

LinkedIn
View all 8 people
Sanchit SoodChief AI OfficerView bio

Sood leads Kapture’s AI work after serving as its Chief Operating Officer. He previously ran India operations for autonomous technology company SafeAI and directed customer success at warehouse robotics company GreyOrange.

LinkedIn
Jagadeesan KumarChief Financial Officer and Head of Corporate DevelopmentView bio

Kumar oversees finance and corporate development. A chartered accountant and law graduate, he previously worked at KPMG and ran an investment banking advisory business for early-stage companies.

LinkedIn
Devika RajeevHead of Human ResourcesView bio

Rajeev oversees recruiting and HR operations at Kapture. Her prior experience includes roles at Sattva Consulting and Ola.

LinkedIn
Kruti KhandelwalVice President, MarketingView bio

Khandelwal leads brand strategy, product marketing and demand generation across India and international markets. She brings more than 12 years of marketing experience, including roles at conversational AI companies Yellow.ai and Haptik.

LinkedIn

Latest company news

4 stories

Kapture appoints Kruti Khandelwal as Vice President of Marketing

Kapture CX

Khandelwal joined to lead brand, product marketing and demand generation as Kapture expands in India and international markets.

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Kapture appoints Konica Khandelwal to lead its Middle East business

TahawulTech

Based in Dubai, Khandelwal took responsibility for enterprise sales, partnerships and customer success across Gulf Cooperation Council markets.

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Kapture raises US$10 million in pre-Series B funding

Kapture CX

Bajaj Finserv Ventures led the round, with participation from Cactus Venture Partners and India Alternatives. Kapture said it would use the capital for AI research, product development and international expansion.

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Kapture introduces AgentOS for enterprise workflows

Kapture CX

AgentOS combines tools for building AI agents, routing decisions to people, auditing interactions and analysing operational data across support, sales, collections and claims.

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Jobs at Kapture

27 open roles
View all jobs at Kapture