Gainsight is an enterprise software company founded in 2009 and headquartered in San Francisco, California. It provides customer success, product experience, customer community, and customer education solutions. Its products include Gainsight CS for managing customer relationships and retention, Gainsight PX for product analytics and in-app engagement, Gainsight Customer Communities for customer collaboration, and Skilljar for customer education. Staircase AI provides customer intelligence, while Atlas combines AI agents with human oversight to manage customer renewals. Gainsight serves software providers and other businesses with ongoing customer relationships. Its platform helps organizations consolidate customer information, improve onboarding and product adoption, identify churn risks, and manage renewals and expansion opportunities. Gainsight reports serving more than 2,000 businesses worldwide.
Gainsight offers opportunities to develop enterprise software for customer success, product analytics, customer education, and AI-powered retention. The company reports serving more than 2,000 businesses worldwide and was recognized as a Leader in the 2026 Gartner Magic Quadrant for Customer Success Management Platforms. Its recent product investments include AI agents, conversational customer intelligence, and Atlas, which combines automated systems with human-managed renewal services. Engineering roles involve technologies including Java, Spring Boot, Node.js, Angular, PostgreSQL, MongoDB, AWS, and Kubernetes. These positions offer exposure to distributed systems, cloud infrastructure, and AI-driven enterprise applications. Gainsight has engineering opportunities in India, including hybrid positions in Bengaluru. Specific compensation, benefits, and working arrangements depend on the role and location.
Jim Eberlin co-founded Gainsight, originally JBara Software, in 2009. He previously founded Host Analytics, an enterprise performance management software company. At Gainsight, he developed the initial customer retention business and later served as President following Nick Mehta's appointment as CEO in 2013. He subsequently founded TopOPPS, a sales forecasting software company. His experience includes enterprise SaaS, customer retention, and revenue management.
Sreedhar Peddineni co-founded Gainsight with Jim Eberlin and helped establish its engineering organization. He previously co-founded Host Analytics, where he held engineering leadership responsibilities. At Gainsight, he served as CTO and helped develop the company's enterprise SaaS architecture and customer success platform. He later co-founded GTM Buddy. His expertise includes enterprise software architecture, cloud applications, and engineering leadership.
Chuck Ganapathi became Gainsight CEO in August 2025 after serving as President and Chief Operating Officer. He has more than 25 years of experience in enterprise software, CRM, and artificial intelligence. His previous leadership experience includes Salesforce, Siebel Systems, and Tact.ai. He leads Gainsight's corporate strategy and expansion into AI-powered customer retention software and services.
Marilee Bear leads Gainsight's global revenue organization. She joined the company in 2024 after holding enterprise sales leadership responsibilities at Zendesk and customer-facing leadership positions at Akamai. Her responsibilities include enterprise sales, revenue generation, and commercial strategy.
Paul Sheppard joined Gainsight as Chief Financial Officer in March 2026. Previously, he served as CFO of Amplify and worked in investment banking. He oversees global finance, strategic planning, investor relations, mergers and acquisitions, legal operations, human resources, and IT. His experience includes financial management and operational leadership in enterprise technology businesses.
Prem Parameswaran serves as Gainsight's Chief Technology Officer. He leads technology strategy and engineering development for the company's enterprise software and AI-powered customer retention products. His responsibilities include platform architecture, engineering execution, and technology development.
Ori Entis leads Gainsight's Customer Success and Staircase AI business. His responsibilities include product strategy and development for customer intelligence, customer health monitoring, retention workflows, and AI-powered customer success capabilities.
Erica Kuhl leads Gainsight's product experience, customer communities, and customer education businesses. She previously spent approximately 17 years at Salesforce, where she helped establish and grow the Trailblazer Community. She joined Gainsight in 2025 and oversees product strategy involving customer engagement, community development, education, and digital customer success.
Grant Clarke joined Gainsight in July 2026 to lead Atlas, its AI-native customer retention services business. His previous experience includes leadership responsibilities at ServiceSource and Dropbox. He oversees the development and delivery of services combining AI agents with human oversight to manage customer renewals and retention activities.
Brent Krempges became Gainsight's Chief Customer Officer in September 2024 after leading its global Solutions Consulting organization. He has worked at Gainsight for more than a decade. He oversees customer-facing operations, including customer onboarding, product adoption, retention, and customer experience.
Gainsight
Gainsight announced its recognition as a Leader in the 2026 Gartner Magic Quadrant for Customer Success Management Platforms, marking its third consecutive year receiving the designation. The company highlighted its investments in AI-powered customer intelligence and retention workflows.
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Gainsight reported that its Atlas AI-native services business was managing more than $75 million in customer annual recurring revenue across renewal accounts. The company also announced the beta availability of Agent Studio and plans for value-based pricing for Gainsight CS in 2027.
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Gainsight announced integrations connecting customer health, engagement, retention risk, and expansion information with Salesforce Agentforce and Slack. The integrations use Model Context Protocol to support AI-driven customer retention and revenue workflows.
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Gainsight appointed Grant Clarke as EVP and General Manager of Atlas, Jack Leidecker as EVP and Chief Security Officer, and Vijay Jegan as Chief AI and Transformation Officer. The appointments support its expansion into AI-native customer retention services.
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Gainsight introduced Atlas as an AI-native services business combining software agents with human oversight to manage customer renewal activities. The service expands Gainsight's business beyond software subscriptions into managed customer retention outcomes.
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GainsightHyderabad, India
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GainsightSan Francisco, USA
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GainsightWrocław, Poland
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GainsightSan Francisco, USA
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GainsightWrocław, Poland
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GainsightBengaluru, India
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