Neuron7.ai develops enterprise AI agents and service decision intelligence software for complex technical service operations. Its platform combines product manuals, support cases, device logs, service history and expert knowledge into a Service Decision Graph that helps technicians and support teams diagnose problems, follow validated resolution paths and predict failures. Its Neuro agent and Resolution OS support field service, technical support and customer care workflows across medical devices, high-tech equipment, industrial systems, payment technology and telecom. Customers include NCR Atleos, Ciena, TK Elevator, Lexmark and medical-device organizations, with integrations into platforms such as Salesforce, ServiceNow, Microsoft and SAP.
Neuron7 offers candidates the opportunity to build production AI for complex, high-stakes service environments rather than generic chatbot use cases. Its platform is deployed with Fortune 1000 organizations and works across diagnostics, predictive service, graph-based intelligence, NLP, agentic AI and enterprise integrations. The company has raised more than $63 million and reported strong commercial growth, including 300% ARR growth ahead of its Series B and 110% ARR growth in Q1 2026. Current roles span AI platform engineering, data science, frontend, implementation and product, with technologies including Python, PyTorch, Angular, Kubernetes and major cloud platforms. Published benefits include equity, health insurance, paid time off, parental leave and flexible hybrid work.
Programming Language
Programming Language
Backend Framework
Frontend Framework
Programming Language
Mobile Framework
Container Orchestration
Containers
Infrastructure as Code
Cloud Infrastructure
Cloud Infrastructure
Cloud Infrastructure
Machine Learning
Machine Learning
Natural Language Processing
AI Framework
AI Framework
AI Framework
AI Framework
Event Streaming
Observability
Observability
Observability
Testing
Testing
Co-founder and CEO of Neuron7.ai, responsible for company strategy and the vision for AI-driven service decision intelligence. Before Neuron7, Patel led Serene Corporation and held consulting and management roles at Deloitte and Fujitsu. He has more than two decades of experience across customer service, enterprise software and technology and studied management at NMIMS.
Co-founder and Head of Customer and Product Delivery at Neuron7.ai. Before starting Neuron7, Saini was CFO and COO and previously VP of Technical Delivery at Serene Corporation, giving him extensive experience in enterprise software delivery and operations. Public executive records list his education at IIT Delhi.
Founding engineering and AI leader at Neuron7, responsible for technology and engineering behind its enterprise AI platform. He has deep experience in AI, data management and enterprise software and studied at Birla Institute of Technology, Mesra, where his academic work included AI and neural networks.
Leads Neuron7's global alliance and partner strategy. Lynch brings more than 35 years of enterprise software ecosystem experience, including senior alliance roles at Salesforce and Oracle and earlier work at BEA Systems. He is responsible for expanding partnerships across Salesforce, ServiceNow, Microsoft, SAP and global systems integrators.
Neuron7.ai
Neuron7 announced that it received the Service Council Technology Showcase Best Overall Solution award for the second consecutive year, recognizing its AI technology for service organizations.
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Neuron7 appointed former Salesforce and Oracle alliances executive Don Lynch as SVP of Global Alliances to expand partnerships with enterprise platforms, systems integrators and consulting firms serving Fortune 1000 customers.
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Neuron7 reported that Boston Scientific expanded its deployment from a North American pilot to broader service operations after a production rollout with no critical issues during two weeks of hypercare, with further expansion planned across additional product lines and regions.
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Neuron7 expanded its Resolution OS with Predictive Service Intelligence, a Low-Code Agent Builder and an AI-Readiness Score designed to help service organizations move from reactive troubleshooting toward predictive and agentic service operations.
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