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Meet Nice

NiCE Ltd. is a publicly traded enterprise software company founded in Israel in 1986, with headquarters in Ra'anana, Israel, and Hoboken, New Jersey. It develops cloud-based customer experience, artificial intelligence, automation, and financial crime prevention technology. Its CXone platform provides contact center management, omnichannel engagement, AI agents, workforce optimization, conversation analytics, quality management, and workflow orchestration. NiCE Cognigy provides conversational and agentic AI capabilities for automating customer interactions. Its NICE Actimize division develops fraud detection, anti-money laundering, financial markets compliance, and investigation software for financial institutions. The company serves more than 25,000 organizations across over 150 countries, including major enterprises, financial institutions, healthcare providers, retailers, and government agencies. Its products help organizations automate customer service, improve operational efficiency, prevent financial crime, and manage regulatory compliance.View more

NiCE Ltd. is a publicly traded enterprise software company founded in Israel in 1986, with headquarters in Ra'anana, Israel, and Hoboken, New Jersey. It develops cloud-based customer experience, artificial intelligence, automation, and financial crime prevention technology. Its CXone platform provides contact center management, omnichannel engagement, AI agents, workforce optimization, conversation analytics, quality management, and workflow orchestration. NiCE Cognigy provides conversational and agentic AI capabilities for automating customer interactions. Its NICE Actimize division develops fraud detection, anti-money laundering, financial markets compliance, and investigation software for financial institutions. The company serves more than 25,000 organizations across over 150 countries, including major enterprises, financial institutions, healthcare providers, retailers, and government agencies. Its products help organizations automate customer service, improve operational efficiency, prevent financial crime, and manage regulatory compliance.

Founded
1986
Company size
9,626 employees as of December 31, 2025
Company stage
Not known
Headquarters
Ra'anana, Israel

Why work here

NiCE offers opportunities to develop enterprise-scale software in artificial intelligence, cloud infrastructure, customer experience, and financial crime prevention. Its products serve more than 25,000 organizations across over 150 countries, supporting large-scale AI, analytics, and transaction processing. The company reported $790.7 million in third-quarter 2026 revenue and 46% year-over-year growth in AI annual recurring revenue. Engineering opportunities include work with React, TypeScript, Python, Node.js, AWS, and distributed cloud systems. NiCE's published NiCE-FLEX policy provides two office days and three remote days weekly for eligible hybrid positions, alongside fully remote customer-facing roles. Its global operations offer opportunities across technical and business functions. However, candidates should consider its November 2026 announcement of a planned approximately 5% workforce reduction and ongoing organizational restructuring when evaluating job stability.Read more

NiCE offers opportunities to develop enterprise-scale software in artificial intelligence, cloud infrastructure, customer experience, and financial crime prevention. Its products serve more than 25,000 organizations across over 150 countries, supporting large-scale AI, analytics, and transaction processing. The company reported $790.7 million in third-quarter 2026 revenue and 46% year-over-year growth in AI annual recurring revenue. Engineering opportunities include work with React, TypeScript, Python, Node.js, AWS, and distributed cloud systems. NiCE's published NiCE-FLEX policy provides two office days and three remote days weekly for eligible hybrid positions, alongside fully remote customer-facing roles. Its global operations offer opportunities across technical and business functions. However, candidates should consider its November 2026 announcement of a planned approximately 5% workforce reduction and ongoing organizational restructuring when evaluating job stability.

Industry
B2B SaaS, Enterprise Software, Customer Experience, Contact Center as a Service, Artificial Intelligence, Financial Crime Prevention, and Compliance Technology
Open jobs
111 open jobs

Tech stack

Python

Programming Language

TypeScript

Programming Language

JavaScript

Programming Language

Lua

Programming Language

React

Frontend Framework

Node.js

Backend Runtime

Kotlin

Mobile Development

Swift

Mobile Development

Amazon Web Services

Cloud Platform

Amazon DynamoDB

NoSQL Database

Amazon ECS

Container Orchestration

AWS CloudFormation

Infrastructure as Code

Amazon CloudWatch

Cloud Monitoring

Docker

Containerization

Kong API Gateway

API Management

Jenkins

CI/CD

Key people

13 people
Benny LevinCo-founderView bio

Benny Levin co-founded NiCE in 1986 with six other engineers from an Israeli military intelligence unit. He previously served in the Israel Defense Forces from 1972 to 1986 and holds bachelor's and master's degrees in Electrical Engineering from the Technion. He served as NiCE's president, CEO, and chairman, helping develop the company's early communications intelligence and digital recording businesses.

David ArziCo-founderView bio

David Arzi, also known as Didi Arzi, was a co-founder and early chairman of NiCE. He previously led an engineering team within Israeli military intelligence, whose members established the company in 1986. He guided NiCE's initial development in communications intelligence and digital recording technology before Benny Levin succeeded him as chairman and president in 1997.

Micky GolanCo-founderView bio

Mordechai Golan, also known as Micky Golan, was one of NiCE's seven original founders in 1986. He was part of the founding engineering group associated with Israeli military intelligence. He subsequently held senior executive responsibilities at NiCE and served as a senior vice president and company director during its expansion into communications and enterprise recording technology.

Joav AvtalionCo-founderView bio

Joav Avtalion co-founded NiCE in 1986 and served as an executive and director until 1999. He earned a bachelor's degree in Mathematics, Physics and Biology from Hebrew University and an MBA from Tel Aviv University. He subsequently co-founded Mindsense Biosystems and served in leadership positions at Basense, Net2Wireless, and Oversi. His expertise spans technology entrepreneurship, telecommunications, and business management.

View all 13 people
Rami LazarCo-founderView bio

Rami Lazar co-founded NiCE in 1986 after serving as an engineer in Israeli military intelligence. He earned an Electrical Engineering degree from the Technion and an MBA from Tel Aviv University. At NiCE, he held senior positions in marketing, sales, and business development, including Senior Vice President of Business Development, and served as a company director.

David Ben-Ze'evCo-founderView bio

David Ben-Ze'ev was one of the seven founding members of NiCE in 1986. Forbes identified him among the company's original founders, who established the business after working together in Israeli military intelligence. The founding team initially developed communications intelligence technology before NiCE expanded into enterprise digital recording and analytics.

Nissim AvrahamCo-founderView bio

Nissim Avraham was one of NiCE's seven original founders in 1986. He was identified by Forbes as part of the founding engineering team that established the company after working together in an Israeli military intelligence unit. NiCE initially developed communications intelligence products before expanding into enterprise recording and analytics software.

Scott RussellChief Executive OfficerView bio

Scott Russell became NiCE's CEO in January 2025, succeeding Barak Eilam. He previously spent 14 years at SAP, most recently as Executive Board Member and Global Chief Revenue Officer, overseeing sales, partnerships, and customer engagement. Earlier, he held leadership roles at IBM and PwC. He leads NiCE's global strategy, enterprise AI expansion, operational transformation, and business growth.

LinkedIn
Beth GaspichChief Financial OfficerView bio

Beth Gaspich is NiCE's CFO and oversees financial strategy, accounting, reporting, treasury, and investor-related financial operations. She previously served as CFO of NICE Actimize and held finance positions at JPMorgan and Price Waterhouse. She studied accounting at the University of Missouri. Her work supports financial planning, profitability, and corporate investment decisions.

LinkedIn
Jeff ComstockPresident, CX Product & TechnologyView bio

Jeff Comstock joined NiCE in October 2025 as President of CX Product and Technology. He previously spent 25 years at Microsoft, most recently as Corporate Vice President responsible for Dynamics 365 Customer Experience applications. He holds an MBA from the University of Chicago Booth School of Business. At NiCE, he leads product and technology strategy, including CXone, AI agents, and enterprise customer experience software.

LinkedIn
Arun ChandraChief Operating OfficerView bio

Arun Chandra became NiCE's COO in December 2025. He previously served as SVP of Customer Experience at Disney, VP of Scaled Operations at Meta, and SVP of Global Operations at Hewlett Packard Enterprise. He also held executive roles at SumTotal Systems and other technology companies. He oversees Global Customer Operations, including customer success, services, partnerships, marketing, IT, and corporate security.

LinkedIn
Craig CostiganChief Executive Officer, NiCE ActimizeView bio

Craig Costigan leads NiCE Actimize, the company's financial crime and compliance technology division. He previously served as President of Capital Markets and Credit at FIS and President of Risk, Compliance and Global Securities at SunGard. He holds an Economics degree from Northeastern University. At NiCE, he oversees the Actimize division's strategy, product development, sales, services, and international operations.

LinkedIn
Shiri NederExecutive Vice President, Human ResourcesView bio

Shiri Neder leads NiCE's global human resources strategy, talent management, leadership development, and employee experience. She previously held senior HR positions at Nova Measuring Instruments, Amdocs, and Microsoft. She holds a bachelor's degree in Social Science and a master's degree in Law from Bar-Ilan University. Her responsibilities include organizational development, workforce planning, and change management.

LinkedIn

Latest company news

6 stories

NiCE Reports 8% Revenue Growth in Q3 2026 and Announces Workforce Restructuring

NiCE Official Press Release

NiCE reported third-quarter 2026 revenue of $790.7 million, an 8% year-over-year increase, and cloud revenue of $622.7 million. AI annual recurring revenue reached $392 million, growing 46% year over year. The company raised its full-year earnings guidance and announced a restructuring plan involving an expected reduction of approximately 5% of its global workforce.

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NiCE Named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service

NiCE Official Press Release

NiCE announced its recognition as a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service. The company highlighted the integration of AI agents, human agents, enterprise workflows, and real-time customer context through its CXone platform.

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NiCE Named a Leader in IDC MarketScape for Agentic Contact Center Platforms

NiCE Official Press Release

NiCE announced its placement in the Leaders category of the IDC MarketScape Worldwide Agentic Contact Center-as-a-Service Platforms 2026 assessment. The announcement focused on the integration of CXone and Cognigy for deploying and governing conversational AI agents across enterprise customer service workflows.

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NiCE Cognigy Launches in India with Multilingual AI Agents

NiCE Official Announcement

NiCE announced the general availability of Cognigy in India, hosted in Mumbai and Hyderabad. The offering supports multilingual conversational AI agents across voice, text, images, and WhatsApp, including Indian languages and code-mixed speech such as Hinglish. The launch expands NiCE's enterprise AI customer service capabilities in India.

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AOK PLUS Goes Live on NiCE's Unified CX AI Platform

NiCE Official Press Release

German health insurer AOK PLUS deployed NiCE Cognigy and CXone to support customer service operations handling more than five million annual member interactions. The implementation combines AI-powered self-service, workflow orchestration, and employee routing across approximately 2,400 service employees.

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NiCE Announces the Future of AI-Powered Customer Experience

NiCE Official Press Release

At NiCE World 2026, the company announced an expanded platform architecture with agentic AI integrated into customer experience operations. The technology combines autonomous AI agents, human employees, business workflows, and enterprise data to automate customer interactions and manage service outcomes.

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Jobs at Nice

111 open roles