Technical Account Manager

About the Role

Key Responsibilities

• Manage end-to-end onboarding and implementation for enterprise clients.
• Act as the primary point of contact for clients throughout the onboarding journey.
• Understand client requirements and coordinate with internal teams to ensure timely delivery.
• Build and maintain strong relationships with enterprise clients.
• Troubleshoot and coordinate resolution of client issues by working closely with relevant internal teams.
• Work with clients to understand technical requirements and provide appropriate solutions.
• Coordinate with Product, Technology, Operations, and other stakeholders to ensure smooth execution.
• Maintain regular communication with clients and provide timely updates on project progress.
• Support client requirements related to APIs and integrations.
• Identify opportunities to improve the overall customer onboarding and experience.

What We're Looking For

• 2–3 years of experience in Technical Account Management, Customer Success, Client Success, Implementation, or a similar role.
• Experience working with customer onboarding platforms.
• Experience managing enterprise clients, preferably in the BFSI domain.
• Good understanding of APIs and integrations.
• Strong client communication and coordination skills.
• Ability to manage multiple stakeholders and priorities effectively.
• Strong problem-solving and relationship management skills.
• Immediate joiners will be preferred.

This Technical Account Manager role guides enterprise clients through onboarding and implementation, serving as their main contact while coordinating delivery across internal teams. It combines client relationship management with support for technical requirements, APIs, integrations, and issue resolution.

Role at a glance

Skills mentioned

What you will likely work on

• Coordinate enterprise client onboarding and implementation from start to finish.
• Serve as the primary client contact throughout onboarding and provide progress updates.
• Clarify client needs and align internal teams on delivery timelines and requirements.
• Work with clients and internal teams to resolve issues and address technical needs.
• Coordinate with Product, Technology, Operations, and other stakeholders.
• Support client requests involving APIs and integrations.
• Identify ways to improve onboarding and the customer experience.

Good fit signals

• Has 2–3 years in technical account management, customer success, implementation, or a similar role.
• Has worked with customer onboarding platforms and understands APIs and integrations.
• Can manage enterprise client relationships and coordinate across multiple stakeholders and priorities.
• Communicates clearly, solves problems, and builds productive client relationships.
• BFSI experience is helpful; immediate availability is preferred.