Project Manager

We're looking for a Project Manager to support the execution of our ITSM and CMS project portfolio. You'll work closely with cross-functional teams engineering, DevOps, QA, and client-facing stakeholders to ensure projects are delivered on time, within scope, and with full visibility for leadership.

Key Responsibilities

• Support end-to-end coordination of ITSM/CMS projects from planning through delivery ensuring SLA compliance and stakeholder alignment.
• Facilitate Scrum ceremonies (sprint planning, daily stand-ups, retrospectives, backlog grooming) and help identify and resolve sprint bottlenecks.
• Maintain and manage Jira boards, roadmaps, and ticketing workflows to ensure accurate, real-time project tracking.
• Build and maintain reporting dashboards and trackers in Excel and Jira to provide visibility into project health, timelines, and resource allocation.
• Act as a communication bridge between internal engineering teams and external clients, ensuring timely updates and resolving issues.
• Assist in risk identification and mitigation planning across active projects.
• Support governance and reporting cadences (status reports, steering committee updates, executive dashboards).
• Help drive continuous improvement in delivery processes, reducing manual overhead and sprint spillover.

Requirements

• 1–3 years of experience in project coordination, project management, or a Scrum Master role, ideally within a tech or software environment.
• Bachelor's degree in a technical or business discipline.
• Solid foundational understanding of Agile, Scrum, and Sprint Planning mechanics.
• Proficiency with Jira (boards, roadmaps, ticketing) and Advanced Excel (data sorting, pivot tables, VLOOKUP/XLOOKUP for data tracking).
• Exceptional written and verbal communication skills.
• Strong analytical, problem-solving, and multitasking abilities.
• Strong interpersonal and stakeholder management skills, comfortable working with both internal teams and external clients.
• A genuine passion for solving problems collaboratively across teams.

Nice to Have

• Exposure to release management.
• Familiarity with SaaS platforms and ITSM concepts is highly desirable.
• Certifications such as CSM, PSM-I.
• Experience building or maintaining dashboards for executive reporting.

This Project Manager role supports delivery of ITSM and CMS projects, coordinating engineering, DevOps, QA, and client-facing stakeholders. The work centers on Agile execution, project tracking, delivery reporting, risk support, and communication across teams and clients.

Role at a glance

Skills mentioned

What you will likely work on

• Coordinate ITSM and CMS projects from planning through delivery, supporting scope, timelines, SLA compliance, and stakeholder alignment.
• Facilitate sprint planning, daily stand-ups, retrospectives, and backlog grooming; help address delivery blockers.
• Maintain Jira boards, roadmaps, and ticket workflows for current project status.
• Build and update Excel and Jira dashboards and trackers covering project health, timelines, and resource allocation.
• Coordinate updates and issue resolution between internal engineering teams and external clients.
• Support project risk identification, mitigation planning, governance, and status reporting.
• Help improve delivery processes and reduce manual work and sprint spillover.

Good fit signals

• You have 1–3 years of project coordination, project management, or Scrum Master experience, ideally in a technology or software setting.
• You hold a bachelor's degree in a technical or business discipline and understand Agile and Scrum fundamentals.
• You are proficient with Jira and advanced Excel, including data sorting, pivot tables, and lookup functions.
• You communicate clearly, manage stakeholders effectively, and can work with internal teams and external clients.
• Exposure to release management, SaaS or ITSM concepts, executive dashboards, or CSM/PSM-I certification is helpful, not required.