Operations Associate - US

About Us:

Through Bhanzu, we aim to eradicate math phobia and encourage careers in math and STEM fields among learners from across the world. Bhanzu is bridging the gap between dreams and competence enabling students to realize their full potential and introduce them to science, coding and AI, through the lens of math.

Job Description

Roles and Responsibilities:

• Act as a single point of contact and be the face of Bhanzu support for the customers.
• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Proactive outbound calling to build rapport with the customers.
• Identify customers’ needs and requirements and propose suitable solutions quickly and efficiently by coordination with cross-functional teams.
• Follow-up with customers to ensure their issues are resolved.
• Build and maintain long-lasting relationships with existing customers.
• Maintain a deep knowledge of company products and services.

Requirements:

• Degree in management, marketing, communication, or a similar field.
• Experience as a relationship manager, in customer service, or a similar role.
• Proficiency in Microsoft Office, CRM software and use of ticketing systems.
• Excellent written, verbal skills and interpersonal skills.
• Good conflict resolution and problem-solving skills.
• Ability to multi-task and display patience when handling tough cases.

Note :

• The candidate should be comfortable working in Night Shift

This Operations Associate role focuses on customer support and relationship management for Bhanzu’s US-facing customers. The work combines query resolution across phone, email, and chat with proactive outreach, follow-up, and coordination to address customer needs; night-shift availability is required.

Role at a glance

Skills mentioned

What you will likely work on

• Respond to customer questions by phone, email, and chat, aiming for timely and accurate answers.
• Reach out to customers proactively to build rapport and maintain ongoing relationships.
• Understand customer needs and coordinate with internal teams to recommend suitable solutions.
• Follow up with customers to confirm their issues have been resolved.
• Develop working knowledge of Bhanzu’s products and services.
• Handle multiple customer cases with patience, including difficult or escalated interactions.

Good fit signals

• Has experience in customer service, relationship management, or a comparable role.
• Can communicate clearly in writing and conversation and build positive customer relationships.
• Uses Microsoft Office, CRM software, and ticketing systems comfortably.
• Brings sound judgment to problem-solving and conflict resolution while managing multiple cases.
• Is comfortable working night shifts.