Implementation Success Manager - Expense

Job Description:

Working hours :

Roles & Responsibilities:

• Manage the end-to-end deployment of the solution (across all modules, functionalities, integration points, and people/change management topics in scope), manage the roadmap, and report to the global steering committee.

• Build trustworthy relationships to communicate and work effectively with customers, internal teams, and stakeholders.

• Oversee global/regional TE policy or template development if multi-country deployment and in program scope in case of EA implementation.

• Study the AP process and map it to the ecosystem of the Autonomous AP solution.

• Drive the requirement gathering and documentation.

• Evaluate complex customer business requirements gathered by the Implementation Consultants following Fin Trans proven and consistent methodology.

• Manage the development and review of functional documentation, such as TE policies and process documentation, CDW (conceptual design), and technical integration design.

• Independently drive the product configuration according to customer business requirements while considering functional and technical dependencies.

• Gathering of detailed integration-related requirements/inputs from the Fin Trans/AP

• Team customers and translate customer requirements into application design (according to customer needs and the respective scope of implementation)

• Act hands-on in complex technical configurations and conduct functional reviews of configurations completed by Implementation/Functional Consultants.

• Manage UAT-related test result evaluation and bug-fixing.

• Manage and maintain cut-over plan (business and technical) Deliver on SLA and commitments under time and budget pressure, incl. updating project tracking systems and fulfilling administrative responsibilities.

Ideal candidates have:

The Implementation Success Manager leads end-to-end delivery of AppZen Expense Audit and Card Audit implementations for enterprise customers. The role coordinates project plans, customer requirements, product configuration, integrations, testing, and launch activities across concurrent deployments, with working hours set to overlap with global customers.

Role at a glance

Skills mentioned

What you will likely work on

• Plan and deliver multiple customer implementations from kickoff through configuration, integration, go-live, and post-launch support.
• Manage project scope, schedules, budgets, risks, quality, commitments, tracking systems, and administrative tasks.
• Build customer and internal stakeholder relationships, communicate progress, and report to global steering committees.
• Gather and document business and integration requirements, then map accounts-payable processes to the solution and its design.
• Configure the product to customer requirements and review complex configurations and functional documentation.
• Coordinate UAT results, defect resolution, and business and technical cutover plans.
• Support multi-country deployments, including regional travel-and-expense policy or template development when in scope.

Good fit signals

• Brings at least eight years of SaaS implementation or relevant business consulting experience, including end-to-end enterprise implementations.
• Has managed several concurrent projects and is comfortable balancing scope, schedule, budget, risk, quality, and stakeholders.
• Can work hands-on with SaaS configuration and integrations involving APIs, file feeds, SSO, and finance systems.
• Can present confidently to customer executives and collaborate across Product, Engineering, Support, and Sales.
• Familiarity with expense and card processes, AI concepts, or tools such as GoodDay and Asana may be useful; project management certifications are preferred.