Executive - Credit Ops

• Verify customer identity and ensure compliance with regulatory requirements.
• Review and validate KYC documents, including identification, address proof, and income verification.
• Ensure accurate and timely updating of customer information in our systems.
• Review and validate loan documents, including loan agreements, promissory notes, and security agreements.
• Ensure compliance with regulatory requirements and internal policies.
• Handle TVR calls of customers, providing timely and accurate responses to their queries.
• Verify customer information and ensure that all necessary documentation is in place.
• Resolve customer complaints and issues in a professional and courteous manner.

• Bachelor's degree in Finance, Accounting, or a related field.
• Minimum 2-4 years of experience in credit operations, KYC Operations, Disbursement Operations or loan document valuation.
• Proven experience in handling TVR calls and resolving customer complaints.
• Strong knowledge of credit operations, KYC, and loan document valuation.
• Ability to work in a fast-paced environment and meet deadlines.
• Good communication in Hindi is mandatory.

This Credit Operations Executive role supports customer verification and loan-document processing. The work covers KYC checks, document validation, customer-record updates, verification calls, and resolving customer concerns while following applicable regulations and internal policies.

Role at a glance

Skills mentioned

What you will likely work on

• Verify customer identities and check KYC records, including identity, address, and income documents.
• Review loan agreements, promissory notes, security agreements, and related loan documentation.
• Assess loan documents for valuation and confirm required paperwork is present.
• Update customer information accurately and on schedule in internal systems.
• Conduct TVR calls, confirm customer details, and respond to queries.
• Apply regulatory requirements and internal policies during credit processing.
• Address customer complaints and issues professionally.

Good fit signals

• You have 2–4 years of experience in credit, KYC, disbursement operations, or loan-document valuation.
• You have handled TVR calls and customer complaints.
• You bring strong knowledge of credit operations, KYC, and loan-document valuation.
• You communicate in Hindi and can manage deadlines in a fast-paced setting.
• You hold a bachelor's degree in Finance, Accounting, or a related field.