DevOps Engineer - II

Responsibilities: 

• Design, implement, and maintain secure CI/CD pipelines for automating deployment, configuration, and testing processes. 
• Own Helpshift production services and ensure complete monitoring coverage, troubleshoot and fix production issues. 
• Build a seamless zero-downtime process to upgrade our core infrastructure (ScyllaDB, Elasticsearch, Kafka, MongoDB, Redis)Move us to a region with no downtime. Build a cloud infrastructure that’ll be easy to move to a different cloud service provider. 
• Collaborate with development and operations teams to integrate security practices into the software development lifecycle. 
• Conduct regular security assessments, vulnerability scans, and penetration testing to identify and mitigate security risks. 
• Develop and maintain infrastructure as code (IaC) templates for provisioning and configuring cloud resources securely. 
• Monitor and respond to production incidents, including investigation, containment, and remediation activities. 
• Stay up-to-date with the latest security threats, vulnerabilities, and best practices, and make recommendations for continuous improvement. 
• You will play a pivotal role in ensuring the security, scalability, and reliability of our infrastructure and applications.  
• You will collaborate closely with cross-functional teams to implement security best practices throughout the development lifecycle, automate security processes, and enhance our overall DevSecOps capabilities. 
• Mentor Junior Team members 

Requirements

• Relevant experience of 5+ years and above. 
• In-depth knowledge of running/managing UNIX-like operating systems (we use Ubuntu). 
• Strong knowledge of networking protocols, security architectures, and identity and access management (IAM) principles. 
• Experience with containerisation technologies (e.g., Docker, Kubernetes) and securing containerised environments. 
• Experience in Designing and building solutions that are highly scalable, fault tolerant and cost-effective 
• Experience of various FOSS tools for monitoring, graphing, capacity planning, and logging. 
• Experience with IaaC tools like Ansible, Puppet, Terraform. 
• Experience with Cloud Computing platforms like Amazon AWS, Google Cloud Platform, Heroku. 
• Experience with managing NoSQL and RDBMS 
• Experience with queuing systems (Kafka, RabbitMQ) and Big data platforms (Hadoop) 
• Good programming skills with focus on scripting (Python, Shell, Perl). 
• Ability to analyse bottlenecks in architecture and quickly debug to reach resolution for issues 
• Have an automation mindset and ability to reason and work with complex systems. 
• Excellent communication and documentation skills 
• Quick learner and good mentor for junior team members 

This DevOps Engineer II role focuses on secure delivery pipelines and reliable, scalable production infrastructure. You’ll maintain Helpshift services, improve monitoring and incident response, and help evolve infrastructure and security practices across the development lifecycle.

Role at a glance

Skills mentioned

What you will likely work on

• Build and maintain secure CI/CD pipelines for deployment, configuration, and testing.
• Operate Helpshift production services, improve monitoring coverage, and resolve production issues.
• Plan zero-downtime infrastructure upgrades and regional moves involving core data and messaging systems.
• Develop portable cloud infrastructure designed to support migration between providers.
• Create and maintain secure infrastructure-as-code templates for cloud resources.
• Integrate security into the software development lifecycle and automate security practices.
• Run security reviews, vulnerability scans, and penetration tests; investigate and remediate incidents.
• Assess infrastructure bottlenecks and recommend improvements to reliability, scalability, and security.
• Document work, collaborate across development and operations, and mentor junior team members.

Good fit signals

• Brings at least five years of relevant experience and hands-on experience operating UNIX-like systems, including Ubuntu.
• Can work across cloud infrastructure, container security, infrastructure as code, databases, and messaging systems.
• Has experience improving scalability, fault tolerance, cost efficiency, and production observability.
• Can investigate complex production and architecture issues and drive them toward resolution.
• Communicates and documents clearly, and is comfortable mentoring junior colleagues.