Team Lead - Chennai

• Design & build a Same-day delivery network in the region of Mumbai including that of the network of last-mile delivery stations & the team.
• Lead & coach team of Team Leaders and Operations Executives to deliver the highest level of customer satisfaction with a clear focus on on-time delivery as north star metric.
• The right individual will have solid business judgement, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business.
• Achieve operational excellence and drive process improvements which are scalable.
• Implement roster planning schedules & build monitoring systems to ensure timely delivery of orders based on customer satisfaction.
• Identify & reduce operational inefficiencies & errors which lead to improved customer satisfaction.
• Understand & fulfil client requirements for logistics operations.
• Responsible for managing cash received for COD orders and ensuring on-time reconciliation with the payments team. Coordinate with the finance team & further improve payments related processes.
• The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.
• Actively seek to implement and distribute best practices across all operations.

• Graduation degree (Maths, Statistics, Engineering, Science, Business, Logistics) from an accredited university with minimum 3 Years of similar experience.
• Excellent written and verbal communication skills both remotely and face-to-face.
• Good knowledge of employment law and HR policies and procedures.
• Metric Focused and ability to dive deep into data
• Proven coaching and leadership skills including evidence of successful succession planning models.

• Strong attention to detail and excellent written and oral communication skills are required.
• Ability to organize and manage multiple tasks simultaneously.
• Ability to handle changing priorities and use good judgement when working in stressful situations.
• Decisive, confident, and experienced with influencing others.
• Knowledge and understanding of last-mile logistics will be a huge plus.

This Team Lead role focuses on building same-day delivery operations and last-mile capacity for a regional network. The work combines team coaching, delivery performance, process improvement, client logistics needs, and cash-on-delivery reconciliation.

Role at a glance

Skills mentioned

What you will likely work on

• Build a regional same-day delivery network, including last-mile stations and operational teams.
• Coach team leaders and operations executives toward strong customer satisfaction and on-time delivery.
• Plan staff rosters and monitoring systems to support timely order delivery.
• Find operational errors and inefficiencies, then implement scalable process improvements.
• Coordinate logistics operations around client requirements.
• Manage cash collected for COD orders and reconcile it on time with the payments team.
• Work with finance on payment processes and share effective operating practices across the operation.

Good fit signals

• Has at least three years of similar experience and a graduation degree in a listed or related field.
• Brings coaching and leadership experience, including succession planning.
• Uses metrics and data to identify operational issues and improve delivery performance.
• Communicates effectively with teams and coordinates with clients, payments, and finance.
• Familiarity with last-mile logistics is a plus, not a stated basic qualification.