Team Lead

• Design & build a Same-day delivery network in the region of Mumbai including that of the network of last-mile delivery stations & the team.
• Lead & coach team of Team Leaders and Operations Executives to deliver the highest level of customer satisfaction with a clear focus on on-time delivery as north star metric.
• The right individual will have solid business judgement, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business.
• Achieve operational excellence and drive process improvements which are scalable.
• Implement roster planning schedules & build monitoring systems to ensure timely delivery of orders based on customer satisfaction.
• Identify & reduce operational inefficiencies & errors which lead to improved customer satisfaction.
• Understand & fulfil client requirements for logistics operations.
• Responsible for managing cash received for COD orders and ensuring on-time reconciliation with the payments team. Coordinate with the finance team & further improve payments related processes.
• The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.
• Actively seek to implement and distribute best practices across all operations.

• Graduation degree (Maths, Statistics, Engineering, Science, Business, Logistics) from an accredited university with minimum 3 Years of similar experience.
• Excellent written and verbal communication skills both remotely and face-to-face.
• Good knowledge of employment law and HR policies and procedures.
• Metric Focused and ability to dive deep into data
• Proven coaching and leadership skills including evidence of successful succession planning models.

• Strong attention to detail and excellent written and oral communication skills are required.
• Ability to organize and manage multiple tasks simultaneously.
• Ability to handle changing priorities and use good judgement when working in stressful situations.
• Decisive, confident, and experienced with influencing others.
• Knowledge and understanding of last-mile logistics will be a huge plus.

This Team Lead role coordinates regional same-day delivery operations, with a focus on building a last-mile network and improving on-time delivery and customer experience. It combines operational process improvement and order monitoring with coaching team leaders and managing cash-on-delivery reconciliation.

Role at a glance

Skills mentioned

What you will likely work on

• Develop a same-day delivery network and last-mile stations for the Mumbai region.
• Coach team leaders and operations executives, aligning the team around customer satisfaction and on-time delivery.
• Plan rosters and create monitoring processes to track timely order delivery.
• Find operational errors and inefficiencies, then implement scalable improvements and share effective practices.
• Coordinate with clients to meet logistics operations requirements.
• Manage cash collected for COD orders and coordinate timely reconciliation and process improvements with payments and finance teams.
• Track operational performance and improve customer experience across internal and external processes.

Good fit signals

• At least three years of similar experience and a degree in a listed or related field are requested.
• Experience coaching and leading teams, including succession planning, is a core qualification.
• Comfort using metrics and data to identify operational issues and guide improvements is relevant.
• Strong written and verbal communication is needed for remote and face-to-face settings.
• Knowledge of last-mile logistics is a plus, rather than a stated requirement.