Senior Associate

• Own end-to-end operational performance across all assigned cities and states
• Coordinate and monitor ground logistics fleet
• Act as control tower — monitor order lifecycle from creation to closure daily
• Track pending/failed pickups, aging orders, escalations, and exceptions; drive timely resolution
• Ensure SLA, TAT, pickup success, and delivery success metrics are consistently met
• Drive continuous process improvements to eliminate recurring failures

• Own relationships with logistics partners, transport vendors, warehouses, and service providers
• Drive performance through structured data-backed reviews and action plans
• Ensure SLA and contractual compliance; manage escalations with clear ownership and TAT
• Conduct regular business reviews; identify gaps and implement corrective actions

• Analyze operational dashboards to identify trends, root causes, and efficiency gaps
• Build and maintain performance scorecards for regions, cities, and vendors
• Translate data into actionable recommendations to improve cost, speed, and experience

• Leverage platforms for visibility and control; champion adoption of new tools and dashboards
• Collaborate with Product and Tech teams to identify automation opportunities
• Enforce SOP compliance across all operational stakeholders

• Conduct regular field visits to partner locations, warehouses, and hubs
• Perform audits; identify operational gaps and implement fixes with accountability
• Ensure adherence to safety, quality, and operational standards

The Senior Associate supports regional and central operations, with responsibility for logistics performance across assigned locations. The role combines order monitoring, partner coordination, operational analysis, and field-level process governance.

Role at a glance

Skills mentioned

What you will likely work on

• Monitor operational performance and logistics fleets across assigned cities and states.
• Track orders through completion, resolve pickup or delivery exceptions, and manage escalations.
• Monitor service levels, turnaround times, and pickup and delivery success metrics.
• Review logistics partner performance, contractual compliance, and corrective action plans.
• Analyze dashboards, identify operational trends, and maintain regional and vendor scorecards.
• Recommend changes to improve operating cost, speed, and customer experience.
• Work with Product and Tech teams on automation opportunities and adoption of operational tools.
• Visit partner sites and hubs, conduct audits, and address safety, quality, and process gaps.

Good fit signals

• Has experience coordinating regional operations, logistics, or related field activity.
• Can use operational data to identify causes of performance gaps and recommend practical fixes.
• Is comfortable managing external logistics partners through reviews, escalations, and follow-up.
• Can coordinate with cross-functional teams and promote consistent SOP adherence.
• Is able to conduct regular visits to partner locations, warehouses, and hubs.