Senior Associate

• Act as the key liaison between the field teams and central operations.
• Oversee daily pickups, warehouse movements, and linehaul dispatches.
• Maintain Benchmark pickup performance.
• Identify and resolve operational issues on priority to avoid delays or service gaps.

• Regularly track all key operational metrics including:
• On-Time In-Full (OTIF) Pickup Performance,
• 100% App Usage & Compliance.
• 90% Vehicle Utilization Rates.
• Attempted vs Successful Pickups
• Submit daily MIS reports ensuring data accuracy and transparency.
• Proactively close escalations and maintain workflow hygiene.
• Follow up with city/dark store teams to close pending pickups.
• Verify completion through system reports & ground confirmation.
• Highlight gaps in pickup TAT (Turn Around Time) and initiate corrective actions.
• Work with ground teams to improve pickup success rates.

• Manage escalations related to local vendors and 3PL partners.
• Ensure workforce compliance with company protocols, including:
• Up-to-date KYC documentation
• Grooming & Uniform Guidelines
• Mandatory carrying of ID cards during duty hours

• Anticipate volume spikes and plan resources accordingly.
• Organize and supervise stress tests to validate the readiness of warehouses and first-mile teams during peak load scenarios.

• Manage daily shift planning and roster allocations.
• Monitor ground-level attrition and initiate hiring plans when required.
• Handle petty cash, manpower payouts, vendor billing, and ensure financial documentation is processed accurately and on time.

• Track and monitor the inward and outward flow of goods.
• Ensure tight control over linehaul movements, minimize shrinkage, and implement robust pilferage checks.
• Oversee the correct packaging and handling of working material.

• Admin: Ensure field staff have required resources (SIM cards, ID cards, uniforms, etc.).
• HR: Support ground-level hiring requirements by coordinating with HR for manpower gaps.
• Operations: Resolve daily ops challenges like route planning, vehicle allocation, and capacity issues.
• Ensure compliance with SOPs and safety guidelines.

• Identify operational bottlenecks proactively.
• Act as first escalation for route delays, customer complaints related to pickups, manpower absenteeism, or equipment shortages.
• Liaise with local vendors if additional logistics support is needed.

• Ensure all documentation (pickup sheets, customer acknowledgments) is maintained properly.
• Support internal audits for pickups and logistics operations.
• Ensure SOP adherence and zero data mismatch.

• Qualification: B.Tech or MBA (Supply Chain specialization preferred)
• Experience: 3–4 years in Central Ops in high-velocity environments (e.g., BigBasket, Blinkit, Shadowfax, Zepto, Delhivery,Instamart or hyperlocal Operation.)

• Excel Proficiency: Pivot Tables, VLOOKUP, HLOOKUP, Macros
• Technical Tools: Proficient in MS Word and PowerPoint for reporting and business presentations
• Analytical Mindset: Strong data interpretation and problem-solving skills
• Communication:
• Fluent in English
• Regional language proficiency for effective coordination with ground staff.

This Senior Associate role coordinates reverse-logistics field operations, including pickups, warehouse activity, and transport dispatch. It tracks service performance, resolves day-to-day operational issues, and supports vendor, workforce, inventory, and compliance processes.

Role at a glance

Skills mentioned

What you will likely work on

• Coordinate daily pickups, warehouse movements, linehaul dispatches, and field-to-central operations handoffs.
• Track pickup timeliness, completion, app compliance, vehicle utilization, and other operational measures; prepare accurate daily reports.
• Resolve pickup delays, escalations, workflow gaps, and service issues with city, dark-store, field, and vendor teams.
• Plan staffing and vehicle capacity, including preparation for volume peaks and operational stress tests.
• Coordinate vendor and workforce compliance, including required documentation, uniforms, and identification.
• Oversee inventory movement, packaging, shrinkage controls, and logistics documentation; support internal audits.
• Manage rosters, ground-level hiring coordination, petty cash, manpower payouts, and vendor billing.

Good fit signals

• Has 3–4 years of central operations experience in a high-velocity environment.
• Brings experience coordinating field teams, pickups, warehouses, or transport operations.
• Can interpret operational data, maintain accurate reports, and act quickly on performance gaps.
• Communicates fluently in English and can coordinate with ground teams in a regional language.
• Has a B.Tech or MBA; supply chain specialization is preferred.