Key Responsibilities

• Own the delivery plan for the Hospital Management Information System across all three phases — sequence, dependencies, and the critical path to the first hospital go-live
• Drive the product roadmap for the modules hospitals actually use, and hold the line between what a customer asks for and what belongs in the product
• Collaborate across engineering, design, domain and clinical advisors to define success measures, priorities and implementation plans; manage each module from concept through to go-live
• Own scope and change control with the customer, using the later phases as the pressure valve when scope grows
• Develop the implementation plans, processes and workflows that make a rollout repeatable from the second hospital onwards
• Be the single point of accountability for whether the programme ships, when, and whether the customer knows

Voice of Customer

• Translate what doctors, nurses, billing staff and hospital management need into user stories, through continuous discovery — floor visits, interviews, and time spent watching the work as it is actually done
• Use both usage data and direct feedback to judge whether a feature is working, and to inform what comes next
• Analyse trade-offs across customer value, clinical benefit, cost and effort
• Run regular demos with the hospital and bring the reaction back to the team the same week
• Carry the relationship day to day: the standing update, the escalation, and the uncomfortable conversation about scope or dates

Delivery Oversight

• Prioritise work through an ordered backlog of user stories with clear timelines, and keep two sprints of ready, unambiguous work in front of the team
• Define and communicate acceptance criteria drawn from business and customer needs
• Run planning, stand-up, review and retrospective — short, decided, and worth attending
• Track progress against the plan honestly, and report slippage the week it becomes likely rather than the month it becomes certain
• Own the risk log, and the closing of the items on it
• Own the go-live and hypercare plan with the customer: cutover sequence, training schedule, who is on the floor on day one, and what the rollback looks like
• Keep the decision log — decisions taken in a corridor and never written down get re-litigated a month later

Team Enablement

• Engage with the team regularly to give feedback on work in progress and to clarify requirements
• Coordinate with the founder and the technical leads on resourcing, sequencing and where specialist expertise is needed
• Remove blockers — chase the decision, get the access, find the missing answer, clear the dependency
• Provide performance management feedback for team members
• Protect the team from mid-sprint interruption, and say no on their behalf

What You'll Bring

• Bachelor's degree in any discipline, or equivalent work experience — this role is not a technical position and no engineering background is required
• Six or more years running software delivery in teams of eight or more, with clear personal ownership of dates and commitments, as a product manager, delivery manager, programme manager or scrum master who did more than facilitate
• Proven experience driving and scaling high-performing teams without being their technical leader
• Strong communication skills, with the ability to hold a room containing a hospital's medical superintendent and a room containing engineers on the same day, and to explain each to the other
• Customer-first mindset, with the judgement to say no to a customer and yes to the product
• Comfortable saying "this will be late" early, and to whoever needs to hear it
• Experience facilitating requirement discovery sessions to understand business context, user intent and solution objectives
• Experience taking a product from concept to launch in front of real users
• Experience collaborating with development teams on feasibility assessment and change management
• Able to follow a technical discussion well enough to know what is being decided and what it costs, without making the call yourself
• Highly organised, with proactive resource and dependency management
• Experience with JIRA or similar backlog and project management tools
• Willing to travel to the pilot hospital regularly and to be on site through go-live
• Preferred experience in hospital, healthcare or another regulated environment where a bad release has consequences beyond a refund
• Preferred experience of an enterprise implementation involving data migration, staff training and a hard cutover date
• Preferred exposure to Artificial Intelligence (AI) enabled products

This Product Manager role coordinates delivery and rollout of a hospital management information system, from roadmap and requirements through hospital go-live. It combines customer discovery, sprint-level planning, implementation coordination, and clear accountability for delivery commitments.

Role at a glance

Skills mentioned

What you will likely work on

• Set delivery sequencing, dependencies, and milestones for the hospital system rollout through first go-live.
• Shape module roadmaps and translate hospital needs into prioritized user stories and acceptance criteria.
• Coordinate engineering, design, domain, and clinical contributors on requirements, feasibility, scope, and implementation plans.
• Manage customer expectations, scope changes, progress updates, risks, and delivery decisions.
• Use customer feedback and product usage data to assess features and guide priorities.
• Coordinate sprint routines, maintain a ready backlog, and surface schedule risks early.
• Plan hospital cutover, training, go-live support, and post-launch hypercare.
• Improve rollout workflows so subsequent hospital implementations can be repeated consistently.

Good fit signals

• Has at least six years of software delivery experience with teams of eight or more and personal accountability for dates and commitments.
• Has taken a product from concept to launch and worked with development teams on feasibility and change management.
• Can lead requirement discovery and communicate effectively with both hospital stakeholders and engineers.
• Is comfortable coordinating delivery without acting as the team's technical lead.
• Hospital, healthcare, regulated-environment, enterprise implementation, or AI-product experience is helpful but preferred.