Operations Manager - Hyderabad

• Develop and manage an expansive quick commerce network, encompassing First, Middle, Last Mile logistics and Delivery Centre network to support delivery windows ranging from 60 minutes to same-day.
• Formulate and execute strategic expansion initiatives to ensure comprehensive city-wide coverage.
• Responsible for planning, execution & stakeholder management across all legs of first, middle & last mile for best performance outcomes. Also including plans on high demand days of festivals & national holidays.
• Achieve operational excellence and drive six-sigma process improvements which are scalable.
• Should have a very good problem solving skills & have very high bias to action

• 5+ years experience in heading clusters or a city in similar companies of quick commerce.
• Metric Focused and ability to dive deep with data
• Proven coaching and leadership skills

• Strong attention to detail
• Ability to organize and manage multiple tasks simultaneously
• Ability to handle changing priorities and use good judgment when working in stressful situations
• Decisive, confident, and experienced with influencing others

This operations leadership role focuses on scaling quick-commerce and same-day delivery across a city. The work spans delivery networks, city expansion, operational performance, and stakeholder coordination, with a stated focus on scalable process improvement.

Role at a glance

Skills mentioned

What you will likely work on

• Build and manage delivery and delivery-centre networks across first, middle, and last mile.
• Plan city-wide expansion to extend service coverage.
• Coordinate planning and execution across delivery stages and stakeholders.
• Prepare operations for demand peaks, including festivals and national holidays.
• Improve operational performance through scalable process changes and Six Sigma methods.
• Use operational metrics and data to identify issues and guide decisions.
• Scale delivery supply, including gig workers and fleet capacity.

Good fit signals

• At least five years leading a city or cluster in a similar quick-commerce company is required.
• Experience overseeing city-scale quick-commerce or delivery operations aligns closely with the role.
• A metrics-focused approach and ability to investigate data are core expectations.
• Coaching and leadership skills are required for the role's operational leadership scope.
• Attention to detail, task organization, judgment under pressure, and influencing others are preferred.