Operations Manager

• Design, develop, and manage the same-day delivery network across the assigned region, including last-mile delivery stations and operational teams.
• Lead and coach Team Leaders and Operations Executives to achieve operational targets, with a strong focus on on-time delivery and customer satisfaction.
• Drive operational excellence through effective planning, execution, process improvements, and scalable business practices.
• Implement manpower and roster planning, ensuring adequate resource allocation based on order volumes and business requirements.
• Monitor key operational metrics, identify inefficiencies, and implement corrective actions to improve delivery performance.
• Manage client requirements and coordinate with cross-functional teams to ensure seamless logistics operations.
• Oversee Cash on Delivery (COD) collections, timely reconciliation, and coordination with Finance teams.
• Establish performance monitoring systems and implement best practices to improve operational efficiency and customer experience.

• Graduation degree (Math, Statistics, Engineering, Science, Business, Logistics) from an accredited university with at-least 5 Years of similar experience.
• Metric Focused and ability to dive deep with data.
• A proven track record of implementing, delivering large projects and communicating effectively to the senior Level.

• Strong attention to detail and excellent written and oral communication skills required
• Ability to organize and manage multiple tasks simultaneously
• Ability to handle changing priorities and use good judgment when working in stressful situations
• Decisive, confident, and experienced with influencing others
• Knowledge and understanding of last-mile logistics will be a huge plus

This operations role leads same-day and quick-commerce delivery across an assigned city or region. The work combines delivery-network performance, operational team leadership, customer and client coordination, and the processes needed to scale delivery capacity and service quality.

Role at a glance

Skills mentioned

What you will likely work on

• Build and manage regional delivery networks, including last-mile stations and operations teams.
• Coach team leaders and operations executives toward delivery and customer-satisfaction targets.
• Plan staffing and rosters against order volumes and business needs.
• Track operating metrics, identify bottlenecks, and implement corrective actions.
• Improve processes and establish scalable practices and performance-monitoring systems.
• Coordinate client requirements and cross-functional logistics work.
• Oversee Cash on Delivery collections and reconciliation with Finance.

Good fit signals

• At least five years of similar experience is required.
• A graduation degree in a listed field—Math, Statistics, Engineering, Science, Business, or Logistics—is required.
• The role calls for strong comfort with metrics and detailed data analysis.
• Experience implementing large projects and communicating with senior stakeholders is required.
• Last-mile logistics knowledge is a preferred advantage; organizing multiple tasks and adapting to changing priorities are also preferred.