Dark Store Manager - Surat

ABOUT US

KEY RESPONSIBILITIES

• Manage end-to-end dark store operations including inventory, order processing, dispatch, and last-mile coordination.
• Plan daily manpower requirements including pickers, packers, and delivery executives based on order volume and demand trends.
• Ensure accurate picking, packing, and timely dispatch of orders to meet SLA and customer expectations.
• Monitor inventory levels, stock inward/outward, RTO handling, stock aging, and shrinkage control.
• Maintain high standards of store hygiene, safety, and operational compliance.
• Track operational KPIs such as order fulfilment rate, dispatch TAT, inventory accuracy, and delivery success rate.
• Coordinate with central teams, vendors, and delivery partners to resolve operational issues.
• Handle on boarding, training, and performance monitoring of store staff and delivery executives.
• Provide real-time support to ensure smooth order fulfillment and excellent customer experience.
• Identify process gaps and implement improvements to enhance efficiency and reduce operational costs.

BASIC QUALIFICATIONS

• Minimum 3–5 years of experience in dark store, warehouse, retail operations, or logistics industry.
• Strong understanding of dark store operations, inventory management, and last-mile delivery workflows.
• Hands-on experience with RTO management, stock reconciliation, inventory aging, and dispatch planning.
• Strong people management and problem-solving skills.
• Knowledge of local geography of Patna and surrounding delivery clusters.

The Dark Store Manager coordinates day-to-day store and delivery operations for same-day e-commerce fulfillment in Surat. The role covers inventory accuracy, order dispatch, staffing, service performance, and process improvements.

Role at a glance

Skills mentioned

What you will likely work on

• Coordinate inventory, order processing, dispatch, and last-mile delivery activity.
• Plan staffing levels for pickers, packers, and delivery executives around demand.
• Maintain accurate picking, packing, and on-time dispatch against service expectations.
• Monitor stock movement, returns to origin (RTO), aging inventory, and shrinkage.
• Track fulfillment, dispatch timing, inventory accuracy, and delivery success metrics.
• Coordinate with central teams, vendors, and delivery partners to resolve operational issues.
• Onboard, train, and monitor store staff and delivery executives; provide real-time fulfillment support.
• Maintain store hygiene, safety, and compliance, and improve processes to raise efficiency and control costs.

Good fit signals

• Has 3–5 years of experience in dark store, warehouse, retail operations, or logistics work.
• Understands dark store operations, inventory management, and last-mile delivery workflows.
• Has hands-on experience with RTO management, stock reconciliation, inventory aging, and dispatch planning.
• Can manage people and solve operational problems in a fast-moving fulfillment setting.
• Knows Patna and surrounding delivery clusters, as specified in the qualifications.