Dark Store Manager - Delhi

ABOUT US

KEY RESPONSIBILITIES

• Manage end-to-end dark store operations including inventory, order processing, dispatch, and last-mile coordination.
• Plan daily manpower requirements including pickers, packers, and delivery executives based on order volume and demand trends.
• Ensure accurate picking, packing, and timely dispatch of orders to meet SLA and customer expectations.
• Monitor inventory levels, stock inward/outward, RTO handling, stock aging, and shrinkage control.
• Maintain high standards of store hygiene, safety, and operational compliance.
• Track operational KPIs such as order fulfilment rate, dispatch TAT, inventory accuracy, and delivery success rate.
• Coordinate with central teams, vendors, and delivery partners to resolve operational issues.
• Handle on boarding, training, and performance monitoring of store staff and delivery executives.
• Provide real-time support to ensure smooth order fulfillment and excellent customer experience.
• Identify process gaps and implement improvements to enhance efficiency and reduce operational costs.

BASIC QUALIFICATIONS

• Minimum 3–5 years of experience in dark store, warehouse, retail operations, or logistics industry.
• Strong understanding of dark store operations, inventory management, and last-mile delivery workflows.
• Hands-on experience with RTO management, stock reconciliation, inventory aging, and dispatch planning.
• Strong people management and problem-solving skills.
• Knowledge of local geography of Patna and surrounding delivery clusters.

The Dark Store Manager coordinates day-to-day store operations for same-day ecommerce delivery, spanning inventory, order fulfillment, dispatch, and last-mile handoffs. The role also plans staffing, tracks operating performance, supports store teams, and improves processes.

Role at a glance

Skills mentioned

What you will likely work on

• Coordinate inventory, order processing, dispatch, and last-mile activity across the store.
• Plan staffing for pickers, packers, and delivery executives against order volume and demand trends.
• Maintain accurate picking, packing, and timely dispatch against service expectations.
• Monitor stock movement, returns to origin, aging, reconciliation, and shrinkage.
• Track fulfillment, dispatch turnaround, inventory accuracy, and delivery success measures.
• Coordinate with central teams, vendors, and delivery partners to resolve operating issues.
• Onboard, train, and monitor store staff and delivery executives while providing real-time operational support.
• Improve store processes to raise efficiency and control operating costs.

Good fit signals

• Has 3–5 years of experience in dark store, warehouse, retail operations, or logistics settings.
• Understands dark store workflows, inventory control, and last-mile delivery.
• Has hands-on exposure to RTO handling, stock reconciliation, inventory aging, and dispatch planning.
• Can manage store teams and address operational problems effectively.
• Knows local delivery geography and clusters; the qualification text specifically names Patna, while the role title identifies Delhi.