Associate Manager

• Own end-to-end relationships with all transport vendors and manpower agencies
• Drive structured performance reviews; enforce SLA and contractual commitments
• Manage vendor onboarding, operational readiness, and ongoing governance
• Identify and resolve gaps through action plans with clear ownership and timelines

• Manage deployment and daily productivity of 200+ pickers across locations
• Coordinate with staffing partners for hiring, replacements, and demand-driven planning
• Monitor attendance, absenteeism, and attrition; intervene before it impacts operations
• Ensure headcount aligns with business demand forecasts at all times

• Oversee availability, utilization, compliance, and performance of 150+ vehicles
• Track fleet productivity metrics; hold transport partners accountable against targets
• Coordinate with regional teams to ensure zero unplanned operational disruptions

• Validate vendor invoices; reconcile against operational data before approval
• Identify discrepancies and ensure 100% commercial accuracy on all claims
• Coordinate with Finance for timely payments; maintain complete billing records
• Drive cost control and identify optimization opportunities across partner spend

• Develop, maintain, and enforce SOPs across all vendors and field teams
• Conduct regular audits and compliance reviews; close deviations with accountability
• Build governance frameworks that scale with operational growth

• Design and run onboarding and training programs for pickers, vendors, and field teams
• Ensure all field teams are trained on SOPs, safety, and customer handling standards
• Track training effectiveness; iterate based on operational impact and audit findings

• Build and maintain scorecards for all vendors and workforce partners
• Monitor daily, weekly, and monthly KPIs; drive corrective actions proactively
• Recommend rewards, penalties, and restructuring based on performance data
• Generate dashboards and insights for leadership to support planning decisions

The Associate Manager coordinates vendor, workforce, and transport operations, with a focus on service performance, operational continuity, and commercial accuracy. The role also establishes consistent procedures, training, and reporting across vendors and field teams.

Role at a glance

Skills mentioned

What you will likely work on

• Manage transport vendors and manpower agencies, including onboarding, performance reviews, and resolution of service gaps.
• Coordinate staffing plans, deployment, productivity, attendance, and headcount against demand forecasts for 200+ pickers.
• Monitor availability, utilization, compliance, and performance across a fleet of 150+ vehicles, working with regional teams to limit disruptions.
• Review vendor invoices against operational records, resolve billing discrepancies, coordinate payments with Finance, and identify cost efficiencies.
• Develop and enforce SOPs, conduct audits, and track corrective actions across vendors and field teams.
• Create onboarding and training programs covering procedures, safety, and customer handling; refine them using results and audit findings.
• Maintain vendor and workforce scorecards, track KPIs, and provide performance insights and dashboards to leadership.

Good fit signals

• Has experience coordinating vendors, staffing partners, or field operations.
• Can use service levels, contracts, and performance reviews to address operational gaps.
• Is comfortable planning workforce deployment and monitoring operational metrics at scale.
• Can work across Finance, regional teams, vendors, and field staff to maintain continuity.
• Can build practical procedures and training, and follow through on audit findings and corrective actions.