Assistant City Head - Chennai

• Design & build a 60–120 minute delivery network in the region, including last-mile delivery stations, dark stores/micro-fulfillment centers, and delivery teams.
• Lead & coach Team Leaders and Operations Executives to deliver the highest level of customer satisfaction with On-Time Delivery as the north star metric.
• Use strong business judgment to communicate team goals, drive execution, and manage a fast-paced, high-volume quick commerce operation.
• Achieve operational excellence by setting up scalable processes and driving continuous improvements.
• Implement roster planning schedules & monitoring systems to ensure real-time fulfillment of customer orders within 60–120 mins.
• Identify and eliminate operational inefficiencies, ensuring rapid order turnaround and seamless customer experience.
• Understand & fulfill client requirements related to quick commerce logistics operations.
• Manage cash handling for COD orders and ensure timely reconciliation with the finance team; continuously improve payments-related processes.
• Success will be measured by ability to scale quick commerce delivery while improving operational efficiency and customer satisfaction.
• Actively drive adoption of best practices across all operational functions.

• Graduation degree (Math, Statistics, Engineering, Science, Business, Logistics) from an accredited university with 2 – 4 years of relevant experience in operations/logistics.
• Excellent written and verbal communication skills (remote & face-to-face).
• Strong metric-driven mindset with ability to dive deep into data.
• Knowledge of HR policies, employment law, and handling people processes.
• Proven coaching and leadership skills with experience in building & mentoring high-performance teams.

• Strong attention to detail with excellent written and oral communication.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.
• Decisive, confident, and capable of influencing stakeholders.
• Prior experience in quick commerce, last-mile logistics, or hyperlocal delivery operations is a plus.

The Assistant City Head will build and run Blitz’s quick-commerce delivery operation in Chennai, supporting 60–120-minute fulfillment. The role combines delivery-network setup, team coaching, service performance, and operational process improvement, with customer satisfaction and efficiency as key outcomes.

Role at a glance

Skills mentioned

What you will likely work on

• Build a regional delivery network spanning delivery stations, micro-fulfillment sites, and delivery teams.
• Coach Team Leaders and Operations Executives toward reliable, on-time delivery and strong customer satisfaction.
• Set team goals, communicate priorities, and drive execution in a fast-paced, high-volume operation.
• Introduce scalable operating processes, monitoring systems, and roster plans for 60–120-minute order fulfillment.
• Find operational bottlenecks and improve order turnaround, customer experience, and efficiency.
• Coordinate with clients on quick-commerce logistics needs and partner with finance on COD cash reconciliation and payment-process improvements.
• Promote consistent operating practices across functions and support delivery-network growth.

Good fit signals

• Has 2–4 years of relevant operations or logistics experience and a graduation degree in a listed field.
• Can use operational metrics and data to identify issues and improve execution.
• Brings experience coaching people and building or mentoring high-performing teams.
• Can manage people processes and apply knowledge of HR policies and employment law.
• Quick-commerce, last-mile, or hyperlocal delivery experience is a plus; confidence influencing stakeholders and handling changing priorities is also helpful.