Account Operations & Collections Coordinator - MEA region

• Maintain accurate operational information across C360/internal trackers and highlight overdue actions or account risks.
• Track renewals, POs, contracts, addendums and other commercial documentation, ensuring timely follow-up.
• Track contracted versus actual usage/overages and maintain records of waivers, credits or exceptions.
• Coordinate operational requirements with regional partners (like Salla and Daam in KSA), including payments,
• documentation, pending requests and internal dependencies. Align with internal Partner team.

• Coordinate with Finance/Billing teams to track monthly invoices, outstanding payments and ageing.
• Maintain a consolidated customer-wise tracker covering outstanding dues, payment commitments and collection status.
• Proactively follow up with customers through calls, email and WhatsApp, maintaining a professional and relationship-led approach.
• Coordinate resolution of billing disputes and payment blockers with Finance, CSM, Product, Tech and other internal teams; escalate sensitive or commercial matters to leadership.

• 3–4 years of experience in Account Operations, Customer Success Operations, Sales Operations, Program
• Management or a similar customer-facing operational role, preferably in B2B SaaS.
• Project/program management skills with the ability to manage multiple customers, actions, and timelines.
• Excellent communication and relationship-building skills; comfortable speaking with customers on operational
• Strong Excel/Google Sheets, reporting and operational tracking skills, with a hands-on and closure-oriented mindset.
• Working knowledge of CDP, Customer Engagement or CRM platforms is preferable.

• Ability to understand and communicate needs at a WebEngage product level with internal and external teams like (MAU, APIs, SDKs, Traffic, Advertising platforms etc.)
• Prior experience supporting Middle east customers
• Hands-on experience with AI tools such as ChatGPT, Claude or Gemini for workflow automation, reporting and
• productivity; AI agent/workflow development experience

This early-career operations role supports the MEA account management team with account administration, billing coordination, and payment collection follow-through. It keeps customer records and commercial actions current while coordinating with customers, regional partners, and internal teams to resolve blockers.

Role at a glance

Skills mentioned

What you will likely work on

• Keep account records and internal trackers accurate, flagging overdue actions and account risks.
• Track renewals, purchase orders, contracts, addendums, usage, overages, waivers, credits, and exceptions.
• Coordinate payment, documentation, and other operational requests with regional partners and internal partner teams.
• Work with Finance and Billing to monitor invoices, overdue balances, ageing, and customer payment commitments.
• Follow up with customers by phone, email, and WhatsApp on outstanding payments and operational actions.
• Coordinate resolution of billing disputes and payment blockers across Finance, customer success, Product, and technical teams; escalate sensitive commercial issues.
• Manage multiple customer actions and timelines while maintaining professional customer relationships.

Good fit signals

• Has 3–4 years in account operations, customer success operations, sales operations, program management, or a similar customer-facing operations role.
• Can coordinate multiple customers, actions, and timelines through structured project or program management.
• Communicates clearly and builds customer relationships, including during operational payment follow-ups.
• Uses Excel or Google Sheets confidently for reporting and operational tracking.
• B2B SaaS, CDP/CRM platform, Middle East customer, or AI workflow experience may be useful but is not presented as a core requirement.